Director of Customer Relations

Quinlan Music; Liverpool; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A music-focused organization is seeking a Director of Customer Relations to lead operations within the Customer Relations department. The successful candidate will inspire and manage the team, develop effective strategies to enhance client engagement, and advise the board on public perception. With a commission-based pay structure and opportunities for future salary, this role offers flexibility with remote work, emphasizing communication through digital mediums.

Benefits

Discounted use of the store, up to 40%

Work with a passionate team

Qualifications

• Must be at least eighteen years old.
• Proven experience in sales, support, press, marketing.
• Fluent English at a minimum of IELTS Level 8.
• No outstanding criminal record.

Responsibilities

• Organize and monitor Customer Relations operations.
• Create strategies to engage and maintain clients.
• Advise the board on public relations effects.
• Assist with sales and support tickets.
• Make decisions on customer relations issues.

Skills

Professional communication

Leadership

Customer relations expertise

Strategic thinking

Mannerism and likability

Passion for music

Job description

The role of the Director of Customer Relations will be:

• to organise, develop, and monitor all operations within the Customer Relations department, incorporating (but not limited to) all sales, support, marketing, press and public engagement related activities.
• to converse with members / manager of other departments in order to create an effective strategy in engaging with and maintaining an active client base.
• to give advice to the directorial board in relation to the effects of decisions on the organisation in the public eye.
• to play an active role within the department, including (but not limited to) answering support / sales tickets, assisting other members of staff (aiding with their decision making), and developing an active relationship between the staff team and the public.
• to act as a supreme authority on all customer relations related issues, where such authority is required (e.g. decisions in relation to partnerships)

Expectations of any candidate for the role:

• To be able to act professionally at all times, and be able to communicate accordingly with managers, employees, partners, clients and the general public.
• To act as a leader, inspiring those who work as your colleague, and those whom work within your department, providing a clear vision for the company's goal and how it can be achieved.
• To have a clear idea of how activities within the department can be improved, and how the client base can be grown.
• Impeccable mannerism and likability.
• Passion for the work that we do here, and passion for music generally.

Payment / benefits:

• Payment in the position will be made on a commissionary basis, taking into consideration the individual's effectiveness within the department, their own engagement level and their positive outcome on the organisation. A salary may be instated in the future.
• Discounted use of the store, up to 40%.
• Working with an incredible team of staff, all who have an equal passion for music in its various forms.

Most work will be carried out remotely, so the majority of communication will be made via email, instant message, phone call and other such mediums. It is rare that staff will be required to meet in person, but the candidate must be willing to do this if requested.

In order for applicants to be eligible as candidates, they must:

• Be at least of age eighteen on or before 28th September 2018.
• Have significant previous experience in sales, support, press, marketing, etc., and be able to evidence this when requested.
• Be able to speak English fluently at a minimum of IELTS Level 8 (or equivalent).
• Have no outstanding criminal record.

We look forward to receiving your application.