Direct Line Motability In-House Motor Engineer

Direct Line Group Careers; Liverpool; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading insurance provider in Liverpool is seeking a Motability In-House Motor Engineer for a full-time, permanent position. The role involves handling motor claims, providing technical expertise, and coaching colleagues. The successful candidate will possess strong analytical and decision-making skills, along with relevant engineering knowledge. Competitive benefits include a comprehensive pension plan, generous holidays, and employee discounts. This hybrid position offers flexibility, requiring only two days in the office each week.

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

Additional optional Health and Dental insurance

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

EV car scheme

Qualifications

• Expert technical knowledge within a relevant motor engineering category.
• Experience in a technical or engineering-focused environment.
• Demonstrated experience in coaching and guiding others.
• Strong ability to analyze repair methods and technical reports.
• Excellent decision-making skills focused on accuracy and indemnity control.

Responsibilities

• Handle and negotiate motor claims within your licence level.
• Review repair and total loss cases to ensure optimum settlement.
• Identify potential fraud or injury cases for referral.
• Manage customer interactions to deliver high satisfaction.
• Maintain strong relationships with internal and external engineers.
• Source third-party experts to support case recommendations.
• Contribute to process improvements in service quality.
• Provide technical coaching to Claims colleagues.
• Handle complex cases needing deeper technical expertise.

Skills

Technical knowledge in motor engineering

Experience in technical environments

Coaching and support skills

Analytical skills for repair methods

Decision-making with focus on accuracy

Job description

Direct Line Motability In-House Motor Engineer

Liverpool - Hybrid (2 days a week in the office)

Full Time, Permanent Position

Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of Direct Line or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

What you’ll be doing

As a Motability In-House Motor Engineer, you'll carry out research, investigations and technical reviews on motor claims up to £50,000, using your engineering expertise to achieve the right technical outcomes and strengthen indemnity control. You'll work directly with Customers, Third Parties and their representatives, support Claims Handlers with coaching and training, and stay on top of the latest technical developments to continually raise capability across the team.

Reporting directly to the Technical Claims Unit Leader, you'll:

• Handle and negotiate motor claims within your licence level.
• Review repair and total loss cases (including Audatex) to ensure optimum settlement and minimise leakage.
• Identify and refer any cases involving potential Fraud or Injury to the appropriate specialist teams.
• Manage customer and third-party interactions professionally and efficiently to deliver high levels of satisfaction.
• Build and maintain strong relationships with internal and external Engineers, repair networks and suppliers.
• Identify, source and secure third-party experts or suppliers to provide evidence that supports case recommendations.
• Spot opportunities for process improvements and contribute to efficiency, service quality and indemnity performance.
• Provide technical coaching, feedback and support to Claims colleagues to enhance capability across the team.
• Handle or support on complex cases requiring deeper technical expertise.

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

What you’ll need

• Expert technical knowledge within a relevant motor engineering category or class of business.
• Experience working in a technical or engineering-focused environment.
• Demonstrated experience in coaching, supporting and guiding others.
• Strong ability to analyse repair methods, total loss assessments and technical reports.
• Excellent decision-making skills with a focus on accuracy, indemnity control and reducing leakage.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension
• 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours
Closing Date: Tuesday 16 December