Dior Fragrance Consultant

PARFUMS CHRISTIAN DIOR; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury fragrance house is seeking a Fragrance Consultant for its London Selfridges location. The successful candidate will drive fragrance sales, provide exceptional personalized services to clients, and achieve sales targets. Ideal applicants should have luxury sales experience and a passion for fragrance. This full-time role requires an engaging personality to cultivate customer relationships and enhance the brand's prestigious reputation. Applicants should embody the elegance associated with the luxury market.

Qualifications

• Ability to achieve sales targets and KPIs.
• Strong selling skills and customer service focus.
• Creative in evoking emotional responses to fragrance.

Responsibilities

• Drive fragrance sales by achieving sales targets.
• Provide personalized luxury service to customers.
• Participate in merchandise management and stock monitoring.

Skills

Sales expertise

Customer engagement

Knowledge of fragrance

Luxury service standards

Relationship building

Education

Previous experience in luxury sales

Job description

Position

Fragrance Consultant – Full Time – 5 days per week (37.5 hrs)

Department

Retail

Location

London, Selfridges

Reports To

Account Manager

Overview

As a Fragrance Expert for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance sales by achieving sales targets while promoting the brand and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

Main Responsibilities

Sales

• To be an expert on fragrance, able to evoke passionate responses to fragrance notes to inspire and gain new clients
• Actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
• Be aware of and achieve or exceed sales targets, as set by your line manager
• Actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
• Achieve set sales targets (KPIs)

Service

• Be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
• Initiate contact with clients and welcome them both on counter and through traffic stopping
• Develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients
• Educate clients on Parfums Christian Dior products and the brand
• Achieve target for Mystery Shopping (KPIs)

General

• Participate in merchandise management and ensure that it is in line with Corporate guidelines
• Monitor stock levels, report any issues and ensure that there are sufficient levels
• Adhere to all company procedures and policies, as outlined in the employee handbook
• Carry out any additional duties as directed by the management team

About the Company

At Parfums Christian Dior, the excellence of our House is based on the alliance between our heritage and our forward-looking values. We are convinced that diversity, within an inclusive and fulfilling work environment, enriches our teams. We encourage diversity in all its forms in our recruitment and respect the individuality of each candidate.

Person Specification

• Creative – able to recreate the emotions in clients of what fragrance was designed to encapsulate
• Tenacious – willing to go the extra mile to ensure customer leaves having received the very best luxury service
• Driven and results oriented, seeking out ways to continually grow the business through events and counter activity
• Self confident, able to approach and engage with customers at ease, using your strong selling skills
• Immaculately groomed and presented, embody the elegance that customers have come to identify with Parfums Christian Dior
• Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.

Are you currently an LVMH employee?

Please apply online directly on our internal job board.