Digital Workplace Team Lead

La Fosse Associates; Watford; Remote; GBP 53,000 - 63,000; Full time

Job summary

A technology recruitment company in Kings Langley is seeking a hands-on Digital Workplace Support Team Lead to manage their IT support function. You will lead a talented team, ensuring that all digital workplace tools work efficiently to enhance productivity. The ideal candidate will have experience in desktop support, strong communication skills, and a proactive approach to problem-solving. This role offers a competitive salary of £62,500 plus benefits.

Benefits

Growth opportunities

Collaborative culture

Impactful role

Qualifications

• Experience leading a desktop or digital workplace support team.
• Great communication skills to explain technical issues simply.
• Strong background in desktop operating systems, networking, and hardware.

Responsibilities

• Lead a Digital Workplace Support Team to deliver top-notch user experience.
• Ensure all tech tools function correctly for users.
• Drive upgrades and improvements in desktop management.

Skills

Leading a desktop support team

Communication skills

Windows 10/11 knowledge

Office 365 experience

Networking skills

Hardware support

Proactive mindset

Tools

SCCM

JAMF

VMware

Job description

Overview

Digital Workplace Support Team Lead

Kings Langley | Permanent | £62,500 + Benefits

We are working with a client who are looking for a hands-on Digital Workplace Support Team Lead to take charge of their end-user IT support function. You’ll manage a talented team that keeps the people connected, productive, and supported.

Responsibilities

• Leading and inspiring a Digital Workplace Support Team to deliver an exceptional end-user experience.
• Making sure laptops, mobiles, collaboration tools, and meeting room tech all just work when people need them.
• Driving upgrades, patching, and improvements across desktop and device management platforms.
• Partnering with Service Desk and wider Tech teams to boost first-time fix rates and streamline processes.
• Rolling up your sleeves to provide technical expertise when it matters most.
• Training, mentoring, and sharing knowledge to build a stronger, smarter team.

Experience

• Experience leading a desktop or digital workplace support team.
• Great communication skills—able to explain technical stuff in plain English.
• Strong background in Windows 10/11, Office 365, networking, and hardware support.
• Bonus points for Mac OS, Apple devices, AV systems, and mobile device management (iOS/Android).
• Knowledge of patching tools (SCCM, JAMF, VMware) and ITIL practices.
• A proactive mindset—you spot opportunities to make things smoother, faster, and better.

Why you’ll love it here

• Impact: You’ll shape how the whole business experiences IT.
• Variety: From laptops to AV systems, no two days are the same.
• Growth: A chance to develop your leadership skills and expand your technical expertise.
• Culture: A supportive, collaborative tech team where your ideas are valued.

If you’re ready to lead a team, solve problems that matter, and keep the digital workplace running at its best – Apply now and help build the workplace of the future.