Digital Transformation Lead

Royal Mail Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading postal service company is seeking a Digital Transformation Lead to shape its future through strategic transformation programmes. In this high-profile role, you will partner with director-level stakeholders and lead diverse teams to deliver impactful initiatives. Ideal candidates will be experienced in digital transformation and enterprise architecture, with strong communication skills to manage senior stakeholder engagement. This full-time role offers hybrid working arrangements based in London.

Benefits

Competitive salary

Bonus potential

25 days annual leave

Pension scheme

Qualifications

• Proven experience in digital transformation and enterprise architecture.
• Strong communication skills to influence at senior levels.
• Passion for technology-enabled change and innovation.

Responsibilities

• Design and deliver transformation programmes that drive growth.
• Inspire and lead technical and business design teams.
• Shape strategic roadmaps and ensure measurable outcomes.
• Guide projects, making best-practice recommendations.

Skills

Strategic thinking

Stakeholder engagement

Digital transformation experience

Strong communication skills

Ability to influence

Job description

Job reference number 330433

Digital Transformation Lead

Competitive salary, bonus potential, 25 days annual leave and pension

Full time

Permanent

Hybrid London Farringdon x3 days a week

Digital Transformation Lead - Shape the Future of Our Business

We are embarking on ambitious plans to grow our market share both in the UK and internationally, while transforming the way we operate. Technology is at the heart of this journey, and we are seeking a Digital Transformation Architect to play a pivotal role in shaping our future.

This is a high-profile role where you will design and deliver strategic roadmaps, lead business and technical design blueprints, and ensure the success of our transformation goals. You will be equally comfortable influencing at board level and guiding specialist teams, translating complex concepts into clear, actionable narratives for stakeholders.

What you'll do

• Partner with director-level stakeholders to design and deliver transformation programmes that drive growth.
• Establish yourself as a digital leader, inspiring both technical and business design teams and ensuring positive contributions across all investments.
• Shape and share strategic roadmaps, unifying departmental design functions to deliver measurable business outcomes and technical capability uplift.
• Orchestrate blueprint development, accelerating mobilisation and increasing programme success through strong upfront design.
• Communicate with impact, tailoring your approach to technical and business audiences to build consensus and clarity.
• Guide and assure projects, acting as the authority on strategic design decisions and ensuring delivery against target state.
• Develop deep business insight, making best‑practice recommendations across systems, processes, and technical domains.
• Foster collaboration, breaking down silos and driving cross‑functional teamwork to achieve the best outcomes.

What we're looking for

• A strategic thinker who can link vision to execution.
• Proven experience in digital transformation, enterprise architecture, and stakeholder engagement.
• Strong communication skills, with the ability to influence at senior levels and guide technical teams.
• A passion for technology‑enabled change and embedding resilience, compliance, and innovation into design.

Why join us?

This is your opportunity to be at the forefront of a bold transformation journey, shaping the future of our organisation and making a tangible impact on both business outcomes and technical innovation. You'll work with senior leaders, drive strategic initiatives, and establish yourself as a key voice in our digital evolution.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a one-price-goes-anywhere, universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex‑Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 22nd December 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

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