Digital Technical Specialist UK & Ireland (Temporary) - Remote

Envista Holdings; London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading dental solutions provider is seeking a Digital Technical Specialist. This remote role involves providing operational and customer support to dental professionals across the UK. The ideal candidate will have experience in the dental industry, be tech-savvy, and possess strong customer service skills. This temporary position is expected to last until July 2026 and requires full-time availability.

Qualifications

• Dental Technician or Dental Hygienist diploma/certification is preferable.
• Experience in the dental/orthodontic industry is preferred.
• Knowledge of digital workflow and manufacturing processes is beneficial.

Responsibilities

• Diagnose and resolve technical issues with digital products.
• Support customers via phone, email, and remote help.
• Document customer interactions and issues in CRM.

Skills

Technical support

Customer service

Problem-solving

Organizational skills

Technical IT literacy

Team-oriented mindset

Education

Dental Technician or Hygienist diploma/certification

Tools

Intra-Oral Scanners

CAD/CAM systems

Digital design software

3D printing tools

Job description

Overview

Reporting to the Digital Technical Specialist Manager, this Temporary Digital Technical Specialist role within the Dental Digital department is a remote position until July 2026. The role focuses on providing operational and customer support to Dental professionals in the United Kingdom, Ireland and EMEA, with emphasis on our Clear Aligner SPARK. The successful candidate will be responsible for the technical support of digital orthodontic cases.

Responsibilities

• Diagnose and resolve technical issues related to our digital products or services, ensuring timely resolution and customer satisfaction.
• Schedule technical follow up with doctors.
• Support customers by phone, email and/or remote support.
• Accurately document customer interactions, issues, and resolutions in the CRM ticketing system, and provide regular reports to the Team Manager on recurring or critical problems.
• Foster positive customer relationships by delivering exceptional customer service, building trust, and ensuring customer loyalty.
• Collect product improvements or ideas and report them to the Product team.
• Maintain internal knowledge through articles, SOPs, and templates.
• Understand and support the company\'s policies and procedures to provide proper and effective support to customers.

Qualifications

• Dental Technician or Dental Hygienist diploma/certification preferable and/or prior experience within the dental/orthodontic industry preferred.
• Prior experience with dental/orthodontic industry including understanding of digital workflow and manufacturing processes preferred.
• Previous experience in a similar role including Intra-Oral Scanners, CAD/CAM systems, digital design software, 3D printing and digital dentistry.
• Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements.
• Excellent organizational skills.
• Proactive, self-sufficient, with a strong team-oriented mindset.
• Enthusiastic, logical, and creative thinker.
• Native English speaker. Any other European language would be a plus.
• Available to work full time and on a temporary basis until July 2026.

Operating Company: Ormco