Digital Site Merchandiser

Vivienne Westwood; Merton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading British fashion brand is seeking a Digital Site Merchandiser to join its Ecommerce team in Merton. The role includes analyzing site performance, managing product assortments, and enhancing the customer experience. Applicants should have over 3 years in ecommerce merchandising, familiarity with CMS tools, and strong analytical skills. The position offers a comprehensive benefits package and an opportunity to work in a dynamic environment that values its employees and the planet.

Benefits

Staff discounts

Training

Health & Wellbeing support

Cycle to work scheme

Generous annual leave

Pension Scheme

Perkbox membership

Career development opportunities

Qualifications

• 3+ years of experience in ecommerce site merchandising.
• Proven experience with CMS tools and web analytics.
• Strong understanding of inventory and pricing strategies.

Responsibilities

• Deliver daily, weekly, and monthly performance reports.
• Analyze data to identify sales opportunities and trends.
• Manage seasonal markdowns and maintain price lists.

Skills

Web analytics

Analytical skills

Ecommerce strategies

Communication

Attention to detail

Problem-solving

Multitasking

Tools

Salesforce Commerce Cloud

Shopify

Magento

Excel

SQL

Job description

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading…

Vivienne Westwood is looking for a Digital Site Merchandiser to join the Ecommerce team on a full time basis in the Ecommerce hub based in Merton, London.

Key Responsibilities

Performance Monitoring & Reporting

• Deliver daily, weekly, and monthly reports to track site performance and key insights.
• Analyze metrics and provide category deep dives as needed.
• Identify opportunities from weekly sales and recommend strategies to boost profitability.

Trading & Merchandising

• Trade the website by analyzing sales data, responding to trends, and recommending enhancements.
• Develop product assortment strategy aligned with global ecommerce goals.
• Oversee product uploads, ensuring timely launches with cross-functional coordination.

Site Management & Presentation

• Ensure accurate product categorization and merchandising for optimal sales and user experience.
• Update product detail pages to reflect strategy and launch calendar.
• Monitor inventory and adjust site merchandising in collaboration with warehouse and planning teams.

Pricing & Promotions

• Manage seasonal markdowns and price lists with timely updates.
• Maintain online price books and communicate changes to stakeholders.

Data Analysis & Insights

• Produce ad-hoc and monthly reports to extract actionable insights.
• Conduct web analytics reviews, optimizing conversion through navigation, A/B testing, and promotions.

Customer Experience

• Monitor the customer journey and identify improvements to boost conversions.
• Collaborate with production teams on deliveries, photo shoots, and sample workflows.

Cross-Functional Collaboration

• Liaise with buying, merchandising, marketing, social, inventory, and customer service teams.
• Support global ecommerce strategy across regions, currencies, and time zones.

Profile & Key Skills

Knowledge & Experience

• 3+ years of experience in an ecommerce site merchandising role.
• Proven experience with CMS tools within an ecommerce platform (Salesforce Commerce Cloud, Shopify, Magento, Hybris, etc.).
• Strong analytical skills, with experience in web analytics tools and BI systems.
• Advanced proficiency in Microsoft Office Suite, particularly Excel for data analysis.
• Experience in managing product and category assortment within an ecommerce setting.
• Strong understanding of inventory management and ecommerce pricing strategies.
• Proven track record of building collaborative relationships across departments.
• Excellent communication skills, both written and verbal.
• Familiarity with global ecommerce markets, working across multiple regions, currencies, and time zones.

Technical Skills

• Advanced skills in Excel, including Pivot Tables and Gantt charts.
• Experience in SQL and data extraction from web metrics tools.
• Ability to work with ecommerce BI toolsets.

Competencies

• Exceptional attention to detail and strong organizational skills.
• Ability to multitask and manage workload effectively in a fast-paced environment.
• A commercially astute problem solver with the ability to translate data into actionable strategies.
• Passionate about delivering an outstanding customer experience.
• Self-motivated and energetic, with the ability to work under pressure and meet deadlines.

Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfill the requirements of the role.

Benefits

• Staff discounts
• Training
• Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
• Cycle to work scheme
• Generous annual leave allowance
• Pension Scheme
• Perkbox membership: access to a wide range of perks, discounts, and wellness resources
• Opportunity to develop new skills and progress in your career
• Opportunity to work for a company that cares and believes in its people and the environment

Applications may close before the deadline, so please apply early to avoid disappointment.

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.

For our privacy statement please visit this link.