Digital Retail Manager

Centrica; Brentford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in the UK is seeking an eCommerce professional to drive online retailer partnerships and enhance user experience. You will collaborate with various teams to optimize the digital platform for a world-class customer journey. Candidates should have a minimum of 2 years in eCommerce or junior account management, solid analytical skills, and excellent communication abilities. A passion for driving traffic and conversions is essential, along with a strong understanding of UI and UX.

Benefits

End of year bonus

Qualifications

• Minimum 2 years in an eCommerce role or junior account management experience required.
• Experience in partner relationship management.
• Strong commercial awareness and ability to work to targets.

Responsibilities

• Own and lead strategic retailer partnerships for online performance.
• Provide actionable insights to optimize site merchandising and UX.
• Collaborate with offline account management teams for omnichannel experience.

Skills

eCommerce

Analytical skills

Communication skills

UI and UX understanding

Job description

This role will play a key part in driving the online retail revolution by supporting the implementation of a new digital platform and ensuring the ongoing delivery of a world‑class user experience for a multi‑billion‑pound retail business featuring some of the world’s most prestigious and successful brands.

Responsibilities

• Own and lead strategic retailer partnerships, ensuring full accountability for online performance and compliance with commercial agreements.
• Provide actionable insights to the Digital team to optimise site merchandising, UI, and UX, driving conversion and enhancing the customer journey.
• Collaborate with offline account management teams to align and strengthen online retail partner relationships for a seamless omnichannel experience.
• Oversee third‑party fulfilment operations, including B2C contact centre performance, ensuring service delivery meets contractual and customer expectations.
• Translate operational needs into system requirements, working with technical teams to implement solutions that improve efficiency and customer engagement.
• Monitor and report on performance, risks, and opportunities, providing clear recommendations to senior stakeholders.
• Drive continuous improvement in service delivery, resolving issues in real‑time and influencing future platform and process enhancements.
• Source, process, and qualify data into actionable insights, supporting decision‑making and strategic planning.
• Ensure contractual obligations are met, inventory flows are accurate, and operational processes support digital propositions.
• Collaborate on innovative ideas with marketing and operational teams to grow sales and enhance the customer experience.
• Shape the customer proposition, leveraging digital tools and creative concepts to differentiate the retail offering.

Location: West London (Chiswick, Brentford & Isleworth)

Salary: £47,777 + EOY bonus

Qualifications & Experience

• Minimum 2 years in an eCommerce role or junior account management experience required.
• Fashion or luxury retail or eCommerce experience preferred.
• Experience in partner (e.g., retailer, agency, supplier) relationship management.
• Strong commercial awareness and the ability to work to targets.
• Understanding of the basic principles and importance of UI and UX.
• Solid analytical skills for performance metrics and using Insight to make recommendations.
• Passion for traffic generation, conversion, and customer retention.
• Excellent communication skills.
• Excellent written and spoken English.