Digital Programme Manager

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading NHS teaching trust in the UK seeks a Director of Digital Services to lead and manage digital programmes that enhance patient care and operational efficiency. This role involves strategic planning, governance, and oversight of complex digital projects. Candidates should have strong project management experience in healthcare settings and the ability to develop digital strategies. The position offers an opportunity to contribute significantly to enhancing clinical services across the trust's hospitals.

Benefits

Competitive salary

Professional development opportunities

Qualifications

• Experience in project and programme management within a healthcare or large public-sector environment.
• Strong analytical and judgmental skills.
• Ability to develop and implement digital strategies and governance.

Responsibilities

• Lead development of digital project managers and best practices.
• Ensure governance risks of new digital capabilities are understood.
• Oversee delivery of new digital capabilities and provide KPIs.

Skills

Project management

Communication and relationship skills

Analytical skills

Financial management

Human resources management

Education

Experience in healthcare or public sector

Job description

Overview

Line reporting to the Director of Digital Services, the post holder is the directorate lead for designing, planning and managing strategic programmes of work delivering projects of a few months and over several years. The post-holder is expected to make relevant organisational decisions, attend meetings and forums on local and regional programme delivery issues, and make decisions on behalf of the Director of Digital Services as appropriate for digital programmes of work. Design and manage large-scale, complex digitally enabled programmes of work through to delivery with appropriate governance and controls from Trust Board and Trust Management Executive through Senior Responsible Owner and Business Managers to End Users.

Responsibilities

• Lead professional development of Digital project managers and Trust project managers for best practice programme planning, design, and management methods for delivering new digital capability.
• Provide learning and reuse through the Digital Programme Management Office from evidenced national and international experience and outcomes of professional business process redesign, technical programme and project delivery, and change management for benefits realisation.
• Ensure information governance risks of delivering new digital capability within the organisation are understood, and appropriate governance and authority is established for programme and project boards to approve tranches of work and project gates for successful delivery. Ensure programme and project actions balance risk with professional programme and project management and regular monitoring.
• Ensure risks are reported to the SIRO, Information Governance Group, Programme or Project Board, Digital Oversight Committee, and to the Trust Board/Executive team as appropriate.
• Support and provide timely information to the Director of Digital Services on all Digital Project activities through professional governance and controls that provide assurances on all Digital project delivery matters.
• Responsible and accountable for all Digital projects delivering new capability; responsible for Programme Management Project Managers, and the Digital Programme Management Office.
• Ensure the Trust has the appropriate framework and methods for successful programme delivery of new digital capability including clinical and administrative systems to improve clinical care, ease of use for staff, and population planning management.
• Oversee the delivery of new Digital capabilities and provide KPIs and programme performance data to monitor and manage cost, quality, and timelines for delivery.
• Ensure out of hours programme and project management support for clinical and administrative staff learning how to use new systems capability, enabling adoption of improved ways of working.
• Play a key role in Trust change programmes requiring Digital products, leading design of governance and controls for effective delivery of new information systems capability by complex Digital projects, managing delivery and monitoring benefits to improve patient care and staff wellbeing through Trust improvement programmes.
• Develop Digital programme and project services from the current baseline, adopting evolving best practice and providing accessibility for re-use throughout the Trust.
• Deliver new Digital capability as budgeted and justified in new business cases.
• Responsible for the ongoing development of strategy that supports programmes and projects for successful delivery of new Digital capability to meet business requirements of the organisation, national and local NHS directives and the QIPP agenda.
• Work with the Director of Digital Services and Digital directorate to plan, build, manage, and develop teams of project management professionals to provide the full range of services required for programmes and projects delivering new Digital capabilities within the Trust.
• Establish and maintain relationships with internal and external partners; understand changing priorities that will require resources; ensure user feedback is addressed and provide an escalation path for user issues.
• Maintain specialist knowledge and understanding of best practice programme and project management, methodologies, and national guidelines related to successful delivery and adoption of new Digital capability.
• Maintain and improve the OUH Digital Programme Management Office to support delivery of programmes and projects, share lessons, and re-use within the OUH, spreading successful blueprints and case studies for realising benefits from new Digital capability throughout the NHS.
• Ensure that all tasks and procedures are fully documented and accessible by others, with cross-cover procedures to enable completion in the post holder’s absence.
• Undertake annual appraisals on identified staff and develop a training and development plan; participate in the appraisal process and set personal objectives with the Director of Digital Services.
• Lead the Planning work stream within their area, focusing on the design and management of the Digital programme and delivering digital solutions to realise planned benefits for patients, staff, the Trust, and its populations.
• Develop policies and procedures for successful design and management of the Digital programme of work for new capabilities, including Risk and Issue Management, using specialist software tools.
• Regularly liaise with external NHS organisations, suppliers, local government and other stakeholders to ensure buy-in to local strategy development and programme delivery.

Qualifications and Experience

• Knowledge, Training and Experience in project and programme management within a healthcare or large public-sector environment.
• Communication and Relationship skills, Analytical and Judgemental Skills.
• Experience with Financial and Physical Resources management and Human Resources responsibilities.
• Demonstrated ability to develop and implement digital strategies and governance frameworks.

Desirable criteria

• Emotional effort and resilience in a complex, multi-stakeholder environment.

About Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals: John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington, and the Horton General Hospital in Banbury. Our values are compassion, respect, learning, delivery, improvement and excellence.