Digital Product Manager

American Express; Burgess Hill; On-site; GBP 70,000 - 100,000; Full time

Job summary

An industry leader in global payments, American Express seeks a Manager for Enterprise Payments Digital Product Management in Burgess Hill. This role involves defining and delivering innovative payment solutions across various business units, driving product strategies, and engaging stakeholders. Candidates should possess relevant product design experience and a passion for the evolving payment landscape, with excellent communication skills to influence and collaborate across functions.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, and vision benefits

Flexible working model

Generous paid parental leave policies

Career development and training opportunities

Qualifications

• Experience in product design, technology solutioning, and business process improvement.
• Passion for emerging payments and the evolving payments landscape.
• Ability to communicate effectively and influence key partners.

Responsibilities

• Define product design and solution strategy for money movement products.
• Engage with internal business stakeholders to understand customer requirements.
• Deliver detailed business processes and identify opportunities for solutions.

Skills

Product Design

Technology Solutioning

Business Architecture

Data Architecture

Job description

At American Express,ourcultureisbuilton a 175-yearhistoryofinnovation,shared values and LeadershipBehaviors, and anunwaveringcommitmenttobackourcustomers,communities, andcolleagues. AspartofTeam Amex,you’llexperiencethispowerfulbackingwithcomprehensivesupportforyourholisticwell-beingandmanyopportunitiestolearnnewskills,developasaleader, andgrowyourcareer.

Here,yourvoiceandideasmatter,yourworkmakesanimpact, andtogether,youwillhelpusdefinethefutureofAmerican Express.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a centre of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

How will you make an impact in this role?

The role of Manager, Enterprise Payments Digital Product Management is an exciting opportunity for a talented individual to define the overall solution to deliver a best-in-class enterprise payment service for American Express. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. This role will help to reshape and transform how payment products are built and delivered at American Express. The Manager, Enterprise Payments Digital Product Manager will collaborate closely with Business, Product Management, and Technology to define the end to end solution and capabilities for Enterprise Payments.

Key Responsibilities:

• Help define the product design and solution strategy for A2A / money movement products and services used across American Express.
• Engage with and influence internal business stakeholders and partners to understand customer requirements,flesh out capability details, collaborate on new/relevant design concepts, and co-develop solutions to deliver on Enterprise goals.
• Understand evolving regulations and product strategies to inform the Payment product designand ultimately achieve business objectives.
• Identify opportunities to leverage existing payment capabilities to deliver value for new use cases or new markets.
• Leverage external industry data and internal product metrics to inform product solutions.
• Deliver detailed business and/or technical process flows, detailed capabilities and review with Product Owners to refine into Product Features for Technical delivery.
• Own, update, and prioritize the artefacts related to E2E Solution Design for Payments, included process flows, Impacted Teams, and Capabilities.
• Identifying opportunities for solutions that deliver incremental benefit, expedited Time To Market, and strategic longer term competitive advantage.
• Collaborate with Product Owners, Product Managers and Technology stakeholders at all levels, to align on product roadmap including new product features and enhanced services, as required to deliver on the overarching strategy. Ability to communicate to a wide range of audiences and influence at various levels.
• Define capabilities for new payment products and services, identify/prioritize use cases, and help support the design of “minimum viable product” features and user stories to ensure a focus on delivering maximum value.

Minimum Qualifications:

• Relevant experience:Experience in product design, technology solutioning, Business Architecture, Business Process Improvement, Data Architecture preferred.
• Passion for payments:Passion for emerging payments, fintechs, and the evolving payments landscape (e.g., real time payments, PSD2, APM’s, etc.). Knowledge of A2A money movement (ACH, wires, RTP, etc.) a plus.
• Results-oriented:Passion to drive strategies to deliver results in a dynamic and highly matrixed environment.
• Intellectual curiosity:High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership.
• Entrepreneurial spirit: Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change.
• Highly collaborative : Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.
• Agility: Ability to operate in ambiguity, white space, and an environment with quickly-evolving priorities.
• Effective communicator and influencer : Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.