Digital Producer, Financial Services

John Lewis Partnership; Greater London; Hybrid; GBP 35,000 - 56,000; Full time

Job summary

A major UK retailer is seeking a Digital Producer to work in their Financial Services division. The role involves managing content updates and collaborating with technical and non-technical stakeholders. Candidates should have experience in content authoring within a headless CMS, strong communication skills, and a proactive attitude. This fixed-term position offers a hybrid working model, allowing flexibility between office and home. Join a company that values ownership, innovation, and a collaborative work environment.

Qualifications

• Strong knowledge and experience of content authoring and publishing within a headless CMS (e.g., Contentful).
• Able to articulate technical concepts to non-technical partners.
• Proactive and organised, focusing on accuracy and quality outcomes.

Responsibilities

• Build content updates and manage the publishing process for your assigned value stream.
• Cooperate with Product Manager and Associate Product Manager on priorities.
• Provide regular updates to stakeholders and manage feedback for website requests.

Skills

Content authoring and publishing within a headless CMS

Workflows, approvals and robust publishing processes

Communication skills with technical and non-technical stakeholders

Organised and driven with a focus on accuracy

Business and design collaborative tools (Jira, Miro, Figma, Slack)

Collaborating with product, SEO, engineering, and design teams

Job description

About the role

Expected salary - £35,000 - £55,400 depending on experience

Contract type - 6 month Secondment / Fixed term contract

Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business.

Location - This role is based at our London Head Office campus in Pimlico.

We have an exciting fixed term/secondment opportunity as Digital Producer within our John Lewis Financial Services business, working across our suite of products including Partnership Credit Card, Loans, Travel Money and Home Insurance on www.johnlewisfinance.com.

What are we looking for?

As a Digital Producer, you will be expected to successfully build content updates and manage the publishing process for your assigned value stream. Working within the Content Management System (CMS), you will be coordinating and executing day-to-day updates and larger programmes of work for our website and platforms. You will be working closely with the Product Manager and Associate Product Manager of the workstream to align on priorities and scheduling up and coming work in the pipeline.

You will be an excellent communicator and able to work collaboratively with stakeholders from technical and non-technical backgrounds, providing regular and timely updates for their website update requests, and manage feedback and amends through to live. You'll also be working closely with one other Digital Producer to coordinate releases and CMS operational tasks to ensure alignment across all products.

Your CMS knowledge, communication skills and close attention to detail will be key to your success, as well as fostering a strong support network among other Partners in the team.

Essential skills/experience you'll need

Strong knowledge & experience of content authoring and publishing within a headless CMS (eg Contentful).

Experience working with workflows, approvals and robust publishing processes.

Experience of working with both technical and non-technical stakeholders, and be able to articulate technical concepts to non-technical partners.

Proactive, organised and driven with a strong focus on accuracy to produce the highest quality outcomes for our customers.

Experience in business and design collaborative tools (eg Jira, Miro, Figma, Slack).

Experience in collaborating with product, SEO, engineering and design teams and enjoy both discovering and building new customer journeys with the wider teams.

Desirable skills/experience you may have

Previous experience within a fast-paced financial services business.

Knowledge of and experience in supporting CRO activity, building A/B tests in the CMS.

About The Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.