Digital Operations Specialist

Co-op; Manchester; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A community-focused organization in Manchester is seeking a Digital Operations Specialist to support the QCommerce strategy. This hybrid role involves collaborating across the business to enhance customer services and improve operational efficiencies. Ideal candidates will possess strong IT and organizational skills, alongside a passion for QCommerce. The position offers competitive salary, a robust benefits package including annual bonuses, and a commitment to diversity and inclusion. Your journey at the Co-op is about more than a job; it’s joining a movement for community transformation.

Benefits

Annual bonus based on performance

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

Subsidised onsite gym access

30% discount on Co-op products

Early access to pay

Virtual healthcare support

Colleague support service

Career development training

Cycle-to-work scheme

Qualifications

• Good general IT skills, particularly in Microsoft Excel including VLOOKUPs and pivot tables.
• Attention to detail with strong communication skills.
• The ability to develop process flows and analyze data reports.

Responsibilities

• Support the Digital Operations Manager in shaping QCommerce strategy.
• Develop training materials for store colleagues on QCommerce services.
• Analyze internal data to spot trends for improvement.

Skills

QCommerce and/or Parcel Services

Microsoft Excel

Organisational skills

Communication skills

Relationship building

Data presentation

Job description

Digital Operations Specialist
£27,000 - £32,000 plus benefits (Work Level 6B)
Manchester city centre, in this role you’ll work in a hybrid way splitting your time between home and coming into the office around 1 or 2 days a week based on business needs (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).

We’re looking for a Digital Operations Specialist to help us deliver our exciting new QCommerce strategy at Co-op.

Why this role matters

In this role, you’ll support the Digital Operations Manager within our Online Development team in shaping the future of the way our customers and members shop at Co-op. We’ve come a long way from where we were, but there’s more work to be done. We’re focusing on technology and how we can improve and automate operations, and what it means for our business. With so much exciting change happening, there’s never been a better time to join us.

What you’ll do

• Work with colleagues across the business to gain buy-in to the benefits of our Qcommerce and parcel service propositions
• Support with the development and delivery of training materials and tools to educate our store colleagues on how to manage our QCommerce and Parcel Services customer offer
• Act as a direct point of contact for our external partners for operational queries
• Analyse internal data to spot trends and identifying areas for improvement or opportunity in stores, including new launches
• Support the digital operations managers with day to day work
• Create, develop and analyse multiple data reports
• Develop process flows and pull together proposals for future activity

What you’ll bring

• A passion for QCommerce and/or Parcel Services
• Good general IT skills, Microsoft Excel skills are essential: Including VLOOKUPs, pivot & formulas to present data in an engaging format
• Strong organisational and time management skills
• Excellent communication skills, both verbal and written with a high level of attention to detail
• The ability to build relationships with a variety of external and internal partners
• The ability to present data in a meaningful and actionable way

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.