Digital Markets Tech Support & Client Success Specialist

JPMorganChase; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A global financial services company is seeking a Technical Client Service Associate in Greater London. This role involves delivering exceptional front-line support to clients through phone and email. Candidates should have a Bachelor’s degree and at least 3 years of experience in client support within financial services. Strong problem-solving, technical skills, and excellent communication abilities are essential. The firm supports a diverse workforce and encourages innovation.

Qualifications

• Minimum 3+ years of experience in financial services/software client support environment.
• Excellent English skills (oral and written).
• Exposure to buy-side trading applications and protocols.

Responsibilities

• Research and troubleshoot customer issues related to application.
• Provide prompt responses to customers within SLAs.
• Manage multiple client issues simultaneously.

Skills

Technical support skills

Problem-solving

Communication

Analytical skills

Teamwork

Education

Bachelor's degree or equivalent

Tools

SQL Server Management Studio

Jira

Confluence

Job description

A global financial services company is seeking a Technical Client Service Associate in Greater London. This role involves delivering exceptional front-line support to clients through phone and email. Candidates should have a Bachelor’s degree and at least 3 years of experience in client support within financial services. Strong problem-solving, technical skills, and excellent communication abilities are essential. The firm supports a diverse workforce and encourages innovation.