Digital Markets CRM Platform - Product Manager - Vice President

JPMorganChase; City Of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading global investment bank is seeking a Vice President in Digital Markets to manage and enhance the CRM Platform. The role requires extensive product management experience, technical skills in platform development, and the ability to lead cross-functional collaboration. Candidates should be strategic thinkers with a solid understanding of the Markets business. This position emphasizes user-centric product development and technological integration.

Qualifications

• Substantial experience in Product Management, with a strong track record of delivering successful products.
• In-depth understanding of the Markets business.
• Strong technical abilities, with experience in defining and delivering core platform components.
• Proven ability to manage complex projects and deliver results in a fast-paced environment.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strategic thinker with a customer-centric approach to product development.

Responsibilities

• Lead the development and management of the Core Platform/Product container.
• Define and implement system entitlements, visibility rules, and user preferences.
• Develop and maintain a user persona framework.
• Drive the development of mobile capabilities for accessibility.
• Integrate AI/LLM frameworks to enhance the platform's capabilities.
• Collaborate with cross-functional teams for alignment with business objectives.
• Provide technical leadership for platform features and enhancements.

Job description

Disclaimer: The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.

Job Summary

As a Vice President in Digital Markets, Markets CRM Product team, you will play a critical role in defining and delivering the core building blocks of our CRM Platform, ensuring it meets the needs of our Markets business. This role focuses on managing the Platform element of the CRM Product and reports directly to the Head of CRM Markets Product.

Job Responsibilities

• Lead the development and management of the Core Platform/Product container, ensuring seamless integration with other product components
• Define and implement system entitlements, visibility rules, and user preferences to enhance platform functionality
• Develop and maintain a user persona framework to tailor the CRM experience to diverse user needs
• Drive the development of mobile capabilities to ensure accessibility and usability across devices
• Integrate AI/LLM frameworks to enhance the platform’s intelligence and automation capabilities
• Collaborate with cross-functional teams to align platform development with business objectives and user requirements
• Provide technical leadership and guidance to ensure the successful delivery of platform features and enhancements

Required Qualifications

• Substantial experience in Product Management, with a strong track record of delivering successful products
• In-depth understanding of the Markets business
• Strong technical abilities, with experience in defining and delivering core platform components
• Proven ability to manage complex projects and deliver results in a fast‑paced environment
• Excellent communication and collaboration skills, with the ability to work effectively with cross‑functional teams
• Strategic thinker with a customer‑centric approach to product development

Preferred Qualifications

• Experience in CRM systems

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About Us

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Job Location

Bronx, New York, United States