Digital Learning & E-Learning Support Specialist

NHS; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a Digital Support Officer in Gloucester to provide comprehensive digital support and customer service across IT services. The role involves managing an e-learning platform, coordinating with operational teams, and supporting IT initiatives to enhance patient care. Candidates should have strong communication skills and a good educational background, particularly in English and Mathematics. This is a full-time position with 12-month fixed-term contracts, focusing on staff development and engagement.

Qualifications

• Experience in an admin role is essential.
• Working knowledge of Digital Dictation technologies is desirable.
• Awareness of ITIL Service Management is advantageous.

Responsibilities

• Provide high-quality customer-focused support to IT staff.
• Manage e-learning platform with external third parties.
• Compile and share update content with wider IT Team.

Skills

Excellent communication skills

Customer service skills

Organisational skills

Self-motivated

Ability to motivate others

Education

Good general level of education in English and Mathematics

Experience of working within the NHS

Tools

M365 Suite (Outlook, Exchange, MS Teams, Visio, Excel, Word, PowerPoint)

Digital Dictation technologies

Job description

A healthcare organization is seeking a Digital Support Officer in Gloucester to provide comprehensive digital support and customer service across IT services. The role involves managing an e-learning platform, coordinating with operational teams, and supporting IT initiatives to enhance patient care. Candidates should have strong communication skills and a good educational background, particularly in English and Mathematics. This is a full-time position with 12-month fixed-term contracts, focusing on staff development and engagement.