Digital Journey Executive

Sodexo; Salford; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading global services company is seeking a Digital Journey Executive to enhance the digital experience across its Food Platform. The role involves designing and deploying digital journeys using consumer insights, collaborating with teams, and managing content effectively. Candidates should have a technology-focused mindset and experience in the Food/Catering industry is desirable. This position offers a salary range of £29,000 - £35,000 and various benefits including gym discounts and a 24/7 employee assistance programme.

Benefits

Retirement plans

Discounts to over 1,900 brands

Gym discounts

24/7 employee assistance programme

Qualifications

• Experience in the Food/Catering industry is desirable.
• Remain flexible and resilient to changing priorities.
• Self-sufficient in relevant CMS or content systems.

Responsibilities

• Own new opportunities throughout the digital consumer journeys.
• Deploy content changes accurately within timelines.
• Make recommendations based on consumer insights.

Skills

Agile customer interactions

Content management

Digital insights understanding

Technology focused mindset

Consumer behavior analysis

Education

Digital/tech qualification

Tools

CMS and content systems

Job description

Overview

We\'re looking for a Digital Journey Executive to support and enhance the consumer digital experience across Sodexo\'s Food Platform in the UK & Ireland. In this exciting role, you\'ll contribute to the design and deployment of end-to-end digital journeys, using consumer insights and behaviour to retain and grow our digital audience. You\'ll collaborate with cross-functional teams to create compelling content, advocate a digital-first culture, and help deliver Sodexo\'s broader digital strategy.

Responsibilities

• Recognise, suggest, and own new opportunities throughout the digital consumer journeys to deliver high performing, agile customer interactions and touchpoints.
• Deploy relevant content changes accurately within defined timelines.
• Be a part of a high-quality end to end digital journey that achieves a consistent digital and brand narrative.
• Recognise and understand the digital journey insight, making recommendations based on consumer behaviour and industry trends.
• Support the Digital Journey Manager in managing requirements discovery, solution design, user story writing, feature development and use acceptance testing.
• Assist the digital restaurant deployment plan.
• A passionate and technology focused mindset, eager to innovate digital solutions for our future.
• Willingness and eager to deliver frictionless consumer journeys.
• Experience in the Food/Catering industry is desirable.
• Self sufficient in relevant CMS or content systems.
• Proven track record of content management that meet both business and consumer needs.
• Able to act on behalf of the consumer when making decisions.
• Remain flexible and resilient to changing business, client, or consumer priorities.
• Desirable to have a digital/tech qualification and/or training.
• Flexibility to work, if needed with different time zones.

About Sodexo and Diversity & Inclusion

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. We are a global leader in services that improve the Quality of Life, operating in 55 countries and serving over 100 million consumers daily through our On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services. We are an inclusive workplace that values diversity and equal opportunities. We welcome applications from candidates from underrepresented backgrounds. We are a Disability Confident Leader employer and run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Salary and Benefits

£29,000 - £35,000 depending on experience. Working with Sodexo is more than a job; it\'s a chance to be part of something greater. You\'ll belong in a company and team that values you, with opportunities to thrive. We offer 20+ Sodexo benefits such as retirement plans, discounts to over 1,900 brands, gym discounts, and a confidential 24/7 employee assistance programme. For further details regarding our Sodexo benefits please see attached.