Digital Inclusion Lead

Brondesbury Medical Centre; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A community medical center in Greater London seeks a Digital Inclusion Lead to empower patients in accessing healthcare services through digital channels. You will conduct training sessions, engage with local organizations, and promote digital health tools. Candidates should have excellent communication skills, experience working with diverse communities, and a commitment to reducing health inequalities. This role is pivotal in supporting patients, building relationships within the community, and enhancing digital literacy.

Qualifications

• Ability to build trust and rapport with patients from diverse backgrounds.
• Ability to explain technical concepts in simple language.
• Experience supporting volunteers or community ambassadors.

Responsibilities

• Run Digital Inclusion Clinics and community workshops.
• Train Digital Health Ambassadors.
• Support patients in using digital health tools.
• Organize community outreach sessions.

Skills

Excellent communication skills

Patient and empathetic approach

Experience working with diverse communities

Good IT skills

Ability to work independently

Commitment to equality, diversity, and inclusion

Education

Experience in NHS or primary care

Knowledge of EMIS, AccuRx, and NHS App functionality

Job description

We are seeking an enthusiastic and patient-centered DigitalInclusion Lead to help bridge the digital divide in our community.

This rolewill empower patients to confidently access healthcare services through digitalchannels, including our practice website and the NHS App, while buildingsustainable digital support within the community through a network of DigitalHealth Ambassadors.

If you are digitally confident, peoplefocused, and committed to reducinghealth inequalities, we would love to hear from you.

Main duties of the job

You will run Digital Inclusion Clinics, community workshops, and outreach sessions, while also training Digital Health Ambassadors and building relationships with local community organisations.

About us

West and Central PCN is made up of two practices, Brondesbury Medical Centre and Gower Street Practice. The PCN provides comprehensive general medical services including treatment and prevention of illness, health promotion and screening services.

• Approximately 31000 patients
• Consistently high QOF achievement
• Training and Teaching Practices
• 4 partners, 21 associate GPs, 2 PAs, 2 nurses, 4 HCAs, 3 pharmacists and a pharmacy technician, social prescriber
• Excellent administrative team
• EMIS Web
• Close to excellent transport links

Job responsibilities

Patient Training and Support

• Provide one-to-one and small group training sessions for patients on using the practice website, NHS App, and other digital health tools
• Support patients with online appointment booking, prescription ordering, accessing medical records, and video consultations
• Adapt training approaches to meet diverse needs, including older adults, people with disabilities, and those with limited digital literacy
• Research simple, accessible guides and resources tailored to our patient population

Community Engagement and Outreach

• Work collaboratively with neighbourhood organizations, community groups, and local partners to reach digitally excluded individuals. This may include, Age UK, Camden Council and the Camden Health Bus
• Organize community drop-in sessions and workshops in accessible local venues
• Build relationships with voluntary sector organizations, libraries, community centers, and faith groups
• Identify and address barriers to digital inclusion, including access to devices and connectivity

Build links the main universities around Gower Street Practice and investigate offering Digital Inclusion sessions for patients including overseas students

• Recruit, train, and support a team of volunteer Digital Health Ambassadors from within the community
• Develop training materials and resources for ambassadors to use
• Coordinate and supervise ambassador activities, ensuring quality and consistency
• Create a sustainable peer-support network that extends beyond your direct reach

Promotion and Communication

• Actively promote the benefits of the NHS App and digital health services
• Develop engaging communications materials for diverse audiences
• Monitor uptake of digital services and identify target groups for focused support
• Share success stories and case studies to inspire confidence in digital tools

Monitoring and Development

• Track participation, patient feedback, and digital service uptake
• Provide regular reports to the practice team on progress and impact
• Stay informed about developments in digital health services and accessibility features
• Continuously improve the programme based on patient feedback and evaluation

Qualifications

• - Excellent communication skills with the ability to explain technical concepts in simple, clear language
• - Patient, empathetic approach with a genuine commitment to helping people
• - Experience working with diverse communities, particularly supporting people with varying levels of digital confidence
• - Ability to build trust and rapport with patients from different backgrounds and age groups
• - Good IT skills and confidence using websites, apps, and digital devices
• - Ability to work independently and as part of a multidisciplinary team
• - Commitment to equality, diversity, and inclusion
• - Experience in NHS or primary care.
• - Knowledge of EMIS, AccuRx, and NHS App functionality.
• - Ability to speak a language from one or more of our main ethnic communities.
• - Experience supporting volunteers or community ambassadors.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.