Digital Inclusion Coordinator

Age UK; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community support organization in Westminster is looking for an individual to provide IT coaching and support for older adults to reduce isolation. This role involves working closely with specialized services and spending time in the office as well as clients' homes. The ideal candidate will have experience with older clients and be proactive in delivering person-centred support that enhances quality of life.

Qualifications

• Experience working with older clients and those with mental health challenges.
• Proactive, organised, and passionate about delivering person-centred support.

Responsibilities

• Provide intensive coaching, support and troubleshooting with IT skills.
• Work closely with other services including dementia activities.
• Divide time between office and clients' homes.

Skills

Digital Inclusion experience

Experience with older clients

IT troubleshooting skills

Job description

Overview

The Kensington & Chelsea and Westminster Social Isolation project supports and enhances existing Older Adult Mental Health services provided by CNWL by providing targeted outreach digital inclusion support to vulnerable older people with the aim of reducing the impact of loneliness and isolation. We are looking for someone who has confident Digital Inclusion experience and ideally some experience of working with people living with dementia.

The role will include providing intensive coaching, support and troubleshooting with IT skills and equipment as well as working closely with Age UK Westminster's other services including digital inclusion group sessions and dementia activities. The role will demand a division of time in the office and in clients' homes in Westminster. You'll be part of a small, caring team committed to practical, person-centred support for older people both through groups and as individuals. This is a unique chance to shape a growing service and improve the quality of life for people living in your community.

Responsibilities

• Provide intensive coaching, support and troubleshooting with IT skills and equipment.
• Work closely with Age UK Westminster's other services including digital inclusion group sessions and dementia activities.
• Divide time between the office and clients' homes in Westminster.
• Be part of a small, caring team committed to practical, person-centred support for older people both through groups and as individuals.
• Contribute to shaping a growing service and improving the quality of life for people in the community.

Qualifications

• Experience working with older clients and/or those with mental health challenges, ideally in the voluntary sector.
• Proactive, organised, and passionate about delivering person-centred support that makes a real difference.

Equal Opportunity

Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community. We would particularly welcome applications from speakers of Westminster and Kensington & Chelsea's main community languages other than English (Arabic, Spanish, Portuguese, Tigrinya, Somali, French, Farsi).