Digital Freight Account Manager

People Providers; Appleton Thorn; On-site; GBP 35,000; Full time

Job summary

A logistics provider is seeking a motivated Digital Freight Account Manager in Appleton. The ideal candidate will manage the freight forwarding process and ensure timely transport of goods while providing excellent customer service. Experience in logistics is preferred, and strong computer skills are essential. This full-time role offers a competitive salary of £35,000 per annum and a structured working schedule from Friday to Monday.

Benefits

Competitive salary

33 days holiday (pro rata)

Friendly work environment

Qualifications

• Experience in freight forwarding or logistics preferred but not essential.
• Strong computer literacy and confidence with digital tools.
• Ability to work effectively in a team.

Responsibilities

• Plan and oversee the freight forwarding process.
• Liaise with customers and suppliers for timely movement of goods.
• Maintain accurate shipment data on the digital platform.
• Monitor shipments and resolve issues effectively.

Skills

Previous experience in freight forwarding

Strong computer literacy

Excellent organisational skills

Clear communication skills

Attention to detail

Job description

Overview

Position: Digital Freight Account Manager.
Company: WS Digital Freight
Location: Appleton
Contract Type: Full-time, Permanent
Hours: Friday-Monday, 08:00 - 20:00
Salary: £35,000 per annum

About the Role

WS Digital is seeking a motivated Digital Freight Account Manager to join our team in Appleton. This is an exciting opportunity to be part of a forward-thinking Digital logistics provider using the digital freight platform to manage and coordinate domestic transport movements.

Responsibilities

• Plan, coordinate and oversee the end-to-end freight forwarding process using Digital platform.
• Liaise with customers, suppliers, and hauliers to ensure timely and efficient movement of goods
• Input and maintain accurate shipment data and documentation on the digital platform
• Provide excellent customer service by responding promptly to queries and proactively updating clients on shipment progress
• Monitor shipments and handle any issues or delays effectively
• Prepare and check freight documentation, ensuring compliance with relevant regulations
• Work collaboratively with the wider logistics team to optimise processes and service delivery

Required Skills & Experience

• Previous experience in freight forwarding, logistics, or transport coordination (preferred but not essential)
• Strong computer literacy and confidence using digital tools and platforms
• Excellent organisational and multitasking skills
• Clear and professional communication skills, both written and verbal
• High attention to detail and accuracy in data entry and documentation
• Ability to work effectively as part of a team in a busy office environment

What We Offer

• Competitive base salary of £35,000 per annum
• Office-based role with structured working hours (Friday-Monday, 08:00 - 20:00)
• Friendly and supportive working environment at our Appleton office.
• 33 days holiday (pro rata)