Digital Facilitator & Trainer

CBRE Central Functions; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global real estate services company is seeking a Digital Facilitator & Trainer for their Extended Reality Solutions (XRS) team in Greater London. The ideal candidate will blend training expertise and digital content support, driving engagement with technical teams. Responsibilities include delivering interactive training sessions, collaborating on digital workflows, and leading customer success initiatives. A bachelor's degree and 2–4 years in customer-facing roles are preferred. This is a maternity cover position with a 12-month fixed-term contract.

Qualifications

• 2–4 years experience in customer‑facing roles such as Customer Success, Training, or Technical Support.
• Strong facilitation and training skills, with experience delivering interactive sessions.
• Excellent communication and presentation skills, with a customer‑first mindset.

Responsibilities

• Deliver guided training sessions on XRS Kit usage for diverse audiences.
• Collaborate with subject matter experts to create digital workflows.
• Lead onboarding process using the Customer Success Programme framework.

Skills

Customer Success

Facilitation skills

Analytical thinking

Communication skills

Digital design tools

Education

Bachelor’s degree (or equivalent experience)

Tools

Video editing software

Visio

Miro

Job description

Digital Facilitator & Trainer - Extended Reality Solutions (XRS)

The Extended Reality Solutions (XRS) team at CBRE delivers cutting‑edge extended reality solutions for our front‑line workforce. We're seeking a versatile digital facilitator / trainer who can help drive our vision to empower CBRE's technical teams.

This role is ideal for someone who blends training expertise, facilitation skills, and digital content support. You may be a junior training delivery professional – what matters most is your ability to support users, drive engagement, and foster innovation. You'll play a key role in implementing and enhancing our customer success framework for XRS, with opportunities to grow and shape the future of customer success management at CBRE.

This position is a maternity cover 12‑month fixed‑term contract.

What You’ll Do

Facilitator / Trainer / Support

• Deliver guided training sessions on XRS Kit usage for diverse audiences.
• Tailor training approaches to ensure sessions are interactive and practical.
• Respond to queries, send surveys, and gather feedback during and after training.
• Maintain and update the XRS playbook with best practices.
• Support account teams throughout the contract lifecycle to drive adoption.
• Analyse insights from training and support activities to refine processes and enhance user experience.

Learning Design / Content Creation

• Collaborate with subject matter experts to create digital workflows (e.g., Visio, Miro) for assisted/mixed reality glasses.
• Assist with internal social communications and engagement platforms.
• Write case studies in partnership with account teams.
• Create storyboards, compile footage, and produce short showcase videos (2–4 minutes) for internal use.
• Support content development for internal and client‑facing materials.

Customer Success

• Lead onboarding process using the Customer Success Programme framework.
• Gather information from accounts teams to identify needs, opportunities, goals, and KPIs.
• Develop and execute tailored success plans for clients.
• Proactively monitor customer progress and engagement; resolve issues or blockers promptly.
• Organise and lead bimonthly forums with key accounts and stakeholders focused on XRS solutions and adoption.
• Collect feedback and identify strategies to improve adoption and overall user experience.

What You’ll Need

• Bachelor’s degree (or equivalent experience) preferred.
• 2–4 years experience in customer‑facing roles such as Customer Success, Training, or Technical Support.
• Familiarity with onboarding processes and driving product adoption.
• Strong facilitation and training skills, with experience delivering interactive sessions (live or virtual).
• Ability to gather feedback and translate insights into actionable improvements.
• Basic experience or interest in digital design tools and content creation; video editing skills are a plus.
• Excellent communication and presentation skills, with a customer‑first mindset.
• Strong organisational skills and attention to detail; proactive and adaptable in a fast‑paced environment.
• Analytical thinker with creative problem‑solving abilities.
• Comfortable collaborating across teams and using data to inform decisions.

Nice‑to‑haves but not essential

• Exposure to AR/MR technologies or interest in immersive solutions.
• Familiarity with digital workflows and tools that support innovation.
• Ability to gather customer insights and share recommendations with the team.
• Enthusiasm for learning about industry trends and supporting digital adoption.

Why CBRE

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real‑estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development).

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.