Digital Experience - Senior UX Designer

CACI; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy firm in the UK is looking for a seasoned UX practitioner to take on a pivotal role in driving user experience initiatives. You will engage with stakeholders, lead user research, and produce impactful UX artifacts using tools like Figma and Miro. Ideal candidates should possess significant UX design experience and be adept at managing client communications and project complexities. This position offers the opportunity to mentor colleagues and work on diverse projects across various sectors.

Qualifications

• Significant UX design experience across multiple sectors.
• Ability to manage stakeholders at all levels.
• Comfortable leading client conversations and workshops.

Responsibilities

• Take a strategic approach to stakeholder management.
• Conduct user research and synthesize insights.
• Produce UX artifacts including wireframes and prototypes.

Skills

UX design experience

Stakeholder management

User research

Interaction design

Prototyping

Figma

Miro

Dovetail

Tools

Figma

Miro

Dovetail

Optimal Workshop

Job description

Responsibilities

• Take a strategic approach to stakeholder management and play a crucial role in shaping the overall user experience vision
• Plan and facilitate workshops to gather insights, define problems and shape design direction
• Conduct or guide user research (moderated/unmoderated), synthesise insights and translate them to influence design decisions
• Produce UX artefacts including personas, journey maps, IA, wireframes and prototypes using tools like Figma, Miro and Dovetail
• Collaborate with service designers, developers and client stakeholders to create seamless, end‑to‑end experiences
• Mentor midweight and junior UX designers and support the continued development of our design practice
• Contribute to project planning, timelines and delivery management with a focus on pragmatic, user‑centred outcomes , proactively addressing potential challenges
• Present work clearly to clients, from heads of digital to senior stakeholders, to gain alignment and buy‑in
• D rive the seamless handover of projects to development teams

Qualifications

• It's a role for a seasoned UX practitioner who's comfortable switching between strategy and delivery ; someone who can guide clients, mentor colleagues, and get stuck into user journeys, research and wireframes.
• Have significant UX design experience across multiple sectors or complex digital projects
• Can lead UX on projects independently and strategically, while keeping close attention to detail
• Are confident managing stakeholders at all levels and communicating complex ideas clearly and persuasively
• Combine user‑centred thinking with a strong grasp of business goals and technical constraints , pragmatically navigating the complexities of projects and stakeholder relationships
• Are comfortable leading conversations with clients, running workshops, and managing ambiguity
• Possess comprehensive knowledge of research methodologies and data analysis techniques and where best to deploy them
• Are skilled in interaction design, prototyping, IA and cross‑platform experience design
• Are confident using Figma, Miro, Dovetail, Optimal Workshop and other modern UX tools /platforms
• Are skilled in writing clear, insightful reports and presenting work back to clients, including senior stakeholders
• Have a strong portfolio of projects that show your design thinking, process and impact
• Have worked across both public and private sector - our clients can be quite diverse (bonus)
• Bring any experience in content design, accessibility, analytics or adjacent disciplines (bonus)
• Are comfortable contributing to new business proposals and pitching your ideas (bonus)
• Are curious about new ways of working and have interest or experience with cutting‑edge AI tools to streamline research and design workflows (bonus)
• Enjoy speaking at events or sharing your knowledge with the wider design community (bonus)

Equal‑Opportunity Statement

We are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.