Digital Documentation Product Manager EMEA-VP (Hybrid)

Citigroup Inc.; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A multinational financial services corporation is seeking a Digital Documentation Product Manager to oversee TTS documentation digitization projects across the EMEA region. The ideal candidate will have significant experience in product management and client onboarding, with strong project management and communication skills. This role offers the opportunity to work in a hybrid model from London or Dublin, focusing on enhancing client experiences through innovative documentation processes.

Benefits

Competitive base salary

Comprehensive benefits package

Hybrid working model

Qualifications

• Extensive experience in Product Management within a banking environment.
• Proven project/program management expertise with successful delivery.
• Exceptional communication skills tailored for diverse audiences.

Responsibilities

• Lead and manage TTS-related documentation digitization projects.
• Drive rationalization of non-standard documentation requirements.
• Identify and implement documentation rationalization opportunities.

Skills

Product Management

Client Onboarding

Project Management

Communication Skills

Design Thinking

Agile Methodologies

Job description

Overview

Are you enthusiastic about developing industry-leading products and capabilities? Would you like exposure to working with some of the biggest companies on the planet? Do you thrive in the face of technical challenges? Bring your skills in analysis, problem solving and communication to Citi's Europe, UK and MEA Onboarding Product team.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

This role sits within our Europe, UK and MEA Platform and Data Services (PDS) team, part of Treasury and Trade Solutions (TTS) within the Services group. The Europe, UK and MEA Onboarding Product team is responsible for implementing our global digital strategy across 50 markets in the region, supporting client onboarding across TTS business lines. The strategy involves transforming our operating and engagement model through self-service and digitized capabilities. The role focuses on enhancing the end-to-end Account Opening & Account Maintenance experience for Citi's Institutional clients, simplifying documentation, digitizing execution, and right-placing requirements.

What you’ll do

As the Digital Documentation Product Manager for EMEA, you will:

• Lead and manage TTS-related documentation digitization projects across the EMEA region, focusing on Account Opening and Maintenance.
• Drive rationalization of non-standard documentation requirements by engaging Legal, Risk, and AML teams across the region.
• Identify, own, and implement documentation rationalization opportunities from inception to completion, engaging key stakeholders.
• Optimize documentation placement between Account Opening and KYC requirements in partnership with Banking, KYC, and Onboarding teams.
• Serve as the primary contact for client terms negotiation and manage the repository of client-specific negotiated documents.
• Ensure adherence to TTS documentation policies and procedures across all relevant countries.
• Own and drive change management for documentation programs, creating agile epics and journeys for required changes.
• Provide support across multiple time zones and demonstrate flexibility for programmatic deliverables.

What we’ll need from you

We are looking for a visionary professional with a laser focus on client experience and the ability to drive onboarding innovation. The ideal candidate will possess:

• Extensive experience in Product Management, Documentation, or Client Onboarding within a banking environment.
• Proven project/program management expertise with a strong track record of successful delivery.
• Exceptional communication skills, with the ability to tailor messaging for diverse audiences, including senior leadership.
• Demonstrated ability to lead high-pressure dialogues, manage risk escalations, and drive cross-functional collaboration across global teams.
• Expertise in Design Thinking and/or Agile methodologies, adept at translating complex client journeys into clear business and technical requirements.
• Strong problem-solving skills, with a focus on identifying and eliminating manual touchpoints for enhanced client experience.
• Evidence-based decision-making capability, ensuring logical and well-supported outcomes.
• Legal/Paralegal experience is highly preferred, complementing a strong understanding of business processes.

What we can offer you

This role offers the opportunity to build in-depth knowledge of financial services operations across 50+ countries in the EMEA region, with ongoing business challenges that help you develop new skills and impact a wide range of clients in Treasury and Trade Solutions.

Locations include Citi London or Dublin with a hybrid working model (up to 3 days working at home per week). A competitive base salary (annually reviewed) and a comprehensive benefits package are provided. Citi is committed to creating an inclusive workplace where everyone can bring their whole self to work.

We welcome applicants from diverse backgrounds and are an equal opportunity employer. If you need a reasonable accommodation to use our tools or apply, please contact us for accessibility support. Citi maintains an EEO policy and Know Your Rights poster is available on request.