Digital Banking Customer Advocate & Educator

HSBC; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution in the United Kingdom is looking for a Customer Service Consultant who will provide excellent customer service and support. The role involves engaging with customers, educating them about digital platforms, and addressing their banking needs. Candidates should have strong communication skills and a passion for helping others. The position offers a competitive starting salary, comprehensive training, and a variety of employee benefits including holidays, healthcare, and a pension plan.

Benefits

Over six weeks holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave scheme

Qualifications

• Demonstrate excellent communication skills to engage with customers effectively.
• Take ownership of customer inquiries and resolve them efficiently.
• Be resilient to changes in the work environment.

Responsibilities

• Provide exceptional customer service as the first point of contact.
• Educate customers about digital services and fraud awareness.
• Support vulnerable customers and assist with complex banking needs.

Skills

Business Development

Sales Experience

B2B Sales

Time Management

HP Service Manager

Windows

ServiceNow

Relationship Management

Operating Systems

Management Consulting

Troubleshooting

Automotive Service

Job description

A leading banking institution in the United Kingdom is looking for a Customer Service Consultant who will provide excellent customer service and support. The role involves engaging with customers, educating them about digital platforms, and addressing their banking needs. Candidates should have strong communication skills and a passion for helping others. The position offers a competitive starting salary, comprehensive training, and a variety of employee benefits including holidays, healthcare, and a pension plan.