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Digital Apprentice

NHS

York and North Yorkshire

On-site

GBP 40,000 - 60,000

Full time

Yesterday

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Job summary

A local healthcare provider in York and North Yorkshire is seeking a Digital Apprentice to join their Digital Team. This full-time role involves providing first line IT support and assisting in the maintenance of the cloud environment. Ideal candidates will have a keen interest in IT, good customer service skills, and the ability to learn quickly. A Level 3 Apprenticeship in IT is provided, ensuring hands-on training and expert support. Attractive benefits include a starting salary of £16,000 and a generous annual leave entitlement.

Benefits

Starting salary of £16,000 per annum

Great annual leave entitlement of 35 days per year

Supportive working environment

Blue Light Card discounts

Qualifications

A keen interest in IT and a willingness to learn and develop new skills.
Experience in a busy environment or in a people-centric role is desirable.
Basic knowledge of computers is beneficial.

Responsibilities

Provide first line support to internal and external customers.
Support the installation of new and existing hardware and software.
Assist with software upgrades and ensure access to required systems.

Skills

Customer service skills

Organizational skills

Analytical skills

Good teamwork

Basic IT skills

Education

Functional Skills Level 2 in Maths and English or GCSE in Maths and English at grade C or above

Basic IT Qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Are you ready to start a career in IT or want a new challenge within a rewarding environment? Then it would be amazing to hear from you!

We have a fantastic opportunity for a Digital Apprentice to join the Hospice's Digital Team to provide an excellent first line IT service and assist in the delivery of their strategic aims of transforming the Hospices cloud first environment.

This is a permanent, full-time position working 37.5 hours per week between office hours, Monday to Friday.

Main duties of the job

No two days will be the same in this role and as a Digital Apprentice, your main duties will be to:

Provide first line support to internal and external customers including triaging jobs through the new IT ticketing system
Support and action the installation of new and existing hardware/ software as well as supporting the cloud environment
Ensure equipment is set up correctly and the right access has been provided to colleagues

In additional to the above, this role also includes a chance for you to undertake a Level 3 Apprenticeship within IT. On successful completion of the programme (usually 13 months), you will be awarded on a Level 3 ICT Apprenticeship. As part of your learning, you will also receive hands‑on training, mentoring and support which will enable you to develop both your technical expertise and customer focus skills.

Our ideal candidates will have:

A keen interest in IT and a willingness to learn and develop new skills
Good customer service and organisation skills

Having experience of working in a busy environment or in a people‑centric role is desirable however not essential.

We will not be able to accept applications from candidates who have an existing qualification at the same or higher level in a similar subject.

What we can offer you in return:

starting salary of £16000 per annum
great annual leave entitlement starting at 35 days per year
a supportive and friendly working environment
Blue Light Card discounts

About us

Our mission is to provide excellent care and support to those living with life‑limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end‑of‑life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.

We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.

Job responsibilities

To work as part of the Digital teamproviding support to all users across the Main Hospice site and Retail Shopsincluding general first line IT support.

Digitalunderpins work in all hospice departments and as we continue to developservices for patients, family members and other people that we support there isan increasing demand for IT services and user support for colleagues andvolunteers.

Mainduties and responsibilities

Professional

Provide first line support tointernal/ external customers.
Support and action the installationof new and existing hardware and software.
Support and maintain the Hospicescloud environment.
Assist with software upgrades withassistance from our Managed Service Provider (MSP) where appropriate.
Assist with ensuring colleagues haveaccess to all systems that are required.
Telephony work with colleagues andproviders to ensure theyre set up and work correctly.
Work with contractors on electrical/network/otherwork.
Respondto/manage colleague calls and emails.
Enter detailsof queries into the IT ticketing system and allocate the correct priority toeach job.
Triage ticketsand escape any issues to the correct specialist.
Undertakeminor IT fixes to 1st line status by phone with a remote connection to colleaguesor by giving verbal instruction.
Contribute to Digital team projects where required.