Digital Adoption Specialist

Ignite Digital Search Ltd; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading digital transformation company is searching for a Digital Adoption Specialist to enhance technology usage across teams. You will deliver training, analyze adoption metrics, and create resources tailored to users' needs. This hybrid role allows for flexibility, requiring only one day in the office per week. Ideal candidates have experience in digital training and a strong understanding of legal tech tools. Enjoy competitive pay, private medical insurance, and a supportive work culture.

Benefits

Competitive salary with performance bonus

Private medical insurance

Pension

Wide-ranging learning opportunities

Regular social events

Wellbeing initiatives

Qualifications

• Experience in digital adoption, IT training, or tech enablement is essential.
• Ability to create engaging online learning content is crucial.
• Understanding of legal tech tools is beneficial.

Responsibilities

• Drive digital adoption across the organization.
• Deliver training in various formats.
• Work with stakeholders to enhance user experience.

Skills

Digital adoption

IT training

Legal workflows understanding

Training delivery

Strong communication skills

Microsoft 365

Curious and proactive nature

Tools

Microsoft 365

iManage

Intapp Time

Workday Learning

Copilot / GenAI

Job description

Digital Adoption Specialist | IT Trainer | Legal Tech & AI

London or Bristol | Hybrid (1 day per week in office)

The Role

We're looking for a Digital Adoption Specialist to join our growing digital transformation team. You'll be helping people across the business get the most out of our technology from Microsoft 365 and Copilot to legal tech platforms like iManage and Intapp.

This isn't just about running training sessions (though you'll do plenty of those). You'll be digging into adoption data, working with teams to understand what's holding them back, and creating resources that actually make a difference. You'll also be keeping an eye on emerging tech and AI trends that could benefit the firm.

What You'll Be Doing

• Driving digital adoption
• Encourage teams to embrace new tools and ways of working
• Use adoption metrics to spot where people need support
• Help break down barriers and support change across different groups
• Stay current with legal tech and AI developments
• Training and content creation
  • Deliver training in different formats virtual, in-person, and on-demand
  • Create practical resources : quick guides, videos, eLearning modules
  • Develop AI skills frameworks and digital capability standards
  • Use feedback to keep improving what you create
• Working with stakeholders
  • Partner with legal and business teams to understand their daily challenges
  • Run feedback sessions and focus groups
  • Share insights that improve user experience and tool adoption

What We're Looking For

• Experience and skills
  • Background in digital adoption, IT training, or tech enablement (legal or professional services experience is a real plus)
  • Understanding of legal workflows and how digital tools support them
  • Confident delivering training and creating engaging online learning content
  • Strong communication skills, you can connect with everyone from trainees to partners
  • Hands-on experience with Microsoft 365, Copilot / GenAI, Workday Learning, iManage, and Intapp Time
  • Curious, proactive, and quick to pick up new technologies
• What matters to us
  • You're genuinely interested in technology and how it improves working life
  • You're well organised and can juggle competing priorities
  • You can work independently but also love collaborating with others
  • You're patient and empathetic technology doesn't come naturally to everyone

What's On Offer

• Competitive salary with performance bonus
• Private medical insurance and pension
• Proper hybrid flexibility - just 1 day per week in the office
• Wide-ranging learning and development opportunities
• Friendly, inclusive culture with active employee networks
• Regular social events and wellbeing initiatives
• Chance to work on broader digital projects and shape how we use technology

Interested?

If this sounds like you, we'd love to hear from you. Get in touch to find out more or apply directly.

We're committed to building a diverse team and welcome applications from all backgrounds.