Digital Adoption Advisor

RSM UK; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading consulting firm is seeking an experienced Digital Adoption Advisor to enhance the use of digital tools across the organization. You will coordinate training programs, develop guidance materials, and engage with various departments to ensure effective tool adoption. The ideal candidate should have a strong understanding of Microsoft 365, excellent communication skills, and a passion for digital transformation. This is a permanent role located in London.

Qualifications

• Strong understanding of Microsoft 365 tools and digital collaboration platforms.
• Experience in delivering training, communications, or change management initiatives.
• Ability to work collaboratively across departments with varying levels of digital proficiency.

Responsibilities

• Coordinate and deliver adoption programmes for core tools including OneDrive and Teams.
• Develop user-friendly guidance materials to support tool onboarding.
• Support the development of training materials for users and champions.

Skills

Understanding of Microsoft 365 tools

Training delivery experience

Excellent communication skills

Collaborative working

Familiarity with AI tools

Passion for digital transformation

Analytical mindset

Job description

We are searching for an experienced Digital Adoption Advisor

Role Purpose

The Digital Adoption Coordinator will play a pivotal role in accelerating the adoption and effective use of digital workplace tools across RSM UK. This includes Microsoft 365 applications, AI tools such as Copilot, and other digital platforms that support collaboration, productivity, and knowledge sharing. The role will support the Digital Community Lead with the delivery of adoption campaigns, training resources, and user guidance tailored to varying levels of digital maturity, while also fostering a vibrant community of practice.

This role is a six month secondment to National Technology. To start asap.

Key Responsibilities

Tool Adoption & Enablement

• Coordinate and deliver adoption programmes for core tools including OneDrive, Loop, Planner, Teams, and Copilot.
• Develop and maintain user-friendly guidance materials and landing pages to support tool onboarding and ongoing use.
• Collaborate with the Digital Community Lead and Knowledge Managers to ensure content is aligned with user needs and business goals.

Community Engagement and Content Management

• Establish and maintain a Microsoft Teams group to support Copilot development, modelled on existing Power BI and Alteryx groups.
• Keep the M365 Copilot user community site updated and engaging with regular updates, best practices, and curated content.
• Share blog posts, tips, and tool comparisons to help users select the right tools for their needs.

Training and Gen AI Champions Group Support

• Support the development of training materials and resources for both general users and champions.
• Help coordinate the Gen AI Champions group, assist with sessions, and maintain momentum across initiatives.
• Explore ways to engage with champions and stakeholders across departments to identify, influence, and enhance adoption.
• Assist champions or team leads in running discovery calls to identify use cases and training needs.

Skills & Experience

• Strong understanding of Microsoft 365 tools and digital collaboration platforms.
• Experience in delivering training, communications, or change management initiatives.
• Excellent written and verbal communication skills.
• Ability to work collaboratively across departments and with varying levels of digital proficiency.
• Familiarity with AI tools and their application in a business context is desirable.
• Passion for digital transformation and user empowerment.
• Comfortable working in a hybrid environment and managing multiple priorities.
• Analytical mindset with the ability to assess adoption metrics and user feedback.

Experienced hire

Permanent

LONDON

Technology & Digital Advisory

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