Digital Account Executive

The Access Group; Burton on the Wolds; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading business management software provider in the UK is seeking an Account Manager to manage a portfolio of hospitality customers. You will build relationships, achieve sales targets, and develop deep understanding of customer needs. The ideal candidate will have experience in the hospitality industry, be a self-starter, and possess excellent communication skills. The company offers a blended working approach and a range of employee benefits including competitive salary and holiday perks.

Benefits

25 days holiday

Matched pension scheme

Charity day

Qualifications

• Previous experience in the hospitality industry is highly desirable.
• Self-motivated with excellent time management skills.
• Strong persuasive communication abilities.

Responsibilities

• Manage an account base of approximately 200 hospitality customers.
• Achieve sales targets for software licenses and consultancy.
• Prepare and deliver customer proposals with support from the pre-sales team.

Skills

Hospitality industry experience

Motivated self-starter

Excellent communication skills

Time management

Ability to build rapport

Technology skills (Microsoft Office, Salesforce)

Tools

Salesforce

Microsoft Office

Marketo

Job description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.

Responsibilities

• Manage an account base of approximately 200 hospitality customers with 1-10 sites each, all using Access software solutions.
• Develop an in-depth understanding of the Customers' business & identify upsell & cross opportunities across the Access Solution Portfolio's (software, services & support).
• Manage a portfolio of existing customers to build relationships with all levels of contacts & drive Customer Satisfaction.
• Achieve a sales target for software licences and consultancy through up-sell and cross-sell opportunities.
• Build solution sales capability & become accredited across the relevant Access portfolio.
• Build solution knowledge & be responsible for preparing & delivering your own customer proposals with support from pre-sales team either remotely or on customer site.
• Manage the end-to-end pipeline building & sales process from RFI, RFP, presentation, negotiation and contracting.
• Work with and support the Support & Services team to maximise customer experience and value realised from the solution.
• Support the marketing and customer engagement - e.g. webinars, events, case study creation, attend exhibitions or attend meetings in support of other salespeople. Use these assets to self-generate leads & opportunities.
• Use the Access toolset to maximise customer engagement and provide regular reporting - Salesforce, Marketo & Customer Success Portal.
• Ability to work dynamically and at pace to grow as new products or new acquisitions are added to the portfolio.

Qualifications & Traits

• Previous experience in the hospitality industry is highly desirable.
• A motivated self-starter, who consistently demonstrates an enthusiastic, never give up attitude & entrepreneurial spirit.
• Able to work under own initiative and as part of a team.
• Self-motivated with excellent time management skills with strong ability to prioritise.
• Persuasive and compelling in expressing ideas and concepts.
• Excellent communication skills, telephone, email, written and presentations.
• Ability to build rapport at all levels of an organisation.
• Proven ability to develop positive relationships, co-operation with, and support for colleagues and clients.
• Demonstrates a commitment to development and lifelong learning both for yourself & the team.
• Acts with integrity, loyalty and honesty.
• Excellent technology skills specifically with Microsoft Office; Salesforce; Social Selling; Market mapping.

Company Overview

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.