DevOps Engineer - ServiceNow - Inside IR35

SR2 REC LTD; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology consulting company is seeking a DevOps Engineer with expertise in ServiceNow for a significant operational resilience program. The role involves enhancing Change Management workflows, improving CMDB accuracy, and integrating CI/CD practices. Ideal candidates will have strong hands-on experience with ServiceNow, be familiar with CI/CD tooling, and possess skills in automation. This position based in London offers a chance to contribute to a complex enterprise environment.

Qualifications

• Strong hands-on experience across ServiceNow Change Management, CMDB and Discovery.
• Understanding of MID servers, Integration Hub, APIs and enterprise integration patterns.
• Experience improving CMDB data quality, reconciliation and automated ingestion.

Responsibilities

• Configure and enhance ServiceNow Change Management workflows.
• Implement and optimise CMDB data models and governance rules.
• Integrate Change processes into CI/CD pipelines to enable governance.

Skills

ServiceNow Change Management

CMDB

Discovery

CI/CD tooling

Workflow automation

Tools

Jenkins

Git

Azure DevOps

AWS pipeline tools

Job description

Job Description

DevOps Engineer – ServiceNow – Inside IR35

SR2 are supporting a major operational resilience and ServiceNow optimisation programme with a regulated organisation. You’ll join an in-flight transformation focused on improving Change Management, CMDB accuracy, automation and integrations across a complex enterprise environment.

This is a hands‑on engineering role working across ServiceNow workflows, Discovery, integration patterns and CI / CD enablement, collaborating with onshore teams and offshore delivery partners.

Key Responsibilities

• Configure and enhance ServiceNow Change Management workflows, automation, approvals and risk models.
• Implement and optimise CMDB data models, class structures, relationships and governance rules.
• Integrate Change processes into CI / CD pipelines to enable automated governance within DevOps workflows.
• Develop scripted automation, Flow Designer logic and Integration Hub patterns.
• Support testing, troubleshooting and platform optimisation activities.

Required Experience

• Strong hands‑on experience across ServiceNow Change Management, CMDB and Discovery.
• Understanding of MID servers, Integration Hub, APIs and enterprise integration patterns.
• Experience improving CMDB data quality, reconciliation and automated ingestion.
• Familiarity with CI / CD tooling and automation (e.g., Jenkins, Git, Azure DevOps, AWS pipeline tools).
• Ability to design or enhance workflow automation, business rules and scripting.