Development Coach

Red Recruitment; Eccles; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Development Coach to enhance team performance and support sales agents in a customer service environment. The ideal candidate will have strong coaching skills and experience in developing others. This full-time role offers a competitive salary ranging from £28,000 to £35,000, plus bonuses and various employee benefits including holiday entitlement and pension contributions.

Benefits

Excellent bonus scheme

Company shares success

Free onsite parking

Car breakdown cover

Car salary sacrifice scheme

Matched pension contributions

Life cover up to 4x your salary

24/7 confidential wellbeing support

Exclusive discounts

Qualifications

• Strong coaching abilities and experience in team development.
• Comfortable with digital communication tools.
• Ability to structure effective coaching sessions.

Responsibilities

• Identify coaching needs and structure impactful sessions.
• Run one-to-one coaching sessions to drive improvements.
• Participate in team discussions to share insights.
• Maintain accurate coaching records and monitor progress.

Skills

Accredited by the International Coaching Federation (ICF)

Comfortable supporting team members

Confident using digital tools

Natural communicator and collaborator

Job description

Development Coach

Are you passionate about helping others succeed and a passion for people development? Red Recruitment is looking for a Development Coach to join our client, a leading UK breakdown and roadside assistance company with a 4.5-star Glassdoor rating.

In this role, you'll help sales agents grow and deliver excellent customer experiences using sales data, call quality insights, and customer feedback to spot opportunities for improvement.

Benefits & Package for a Development Coach

• Salary: 28,000 - 35,000 (negotiable), plus monthly bonus up to 30%
• Location: Manchester
• Hours: Rota-based shift patterns between Monday-Friday 8am - 7pm, Saturday 9am - 5pm - no Sundays.
• Contract: Full-time, permanent
• Holiday: 23 days plus Bank Holidays rising with service
• Excellent bonus scheme
• Company shares success
• Free onsite parking
• Car breakdown cover
• Car salary sacrifice scheme
• Up to 6.5% matched pension contributions
• Life cover up to 4x your salary (10x with flex benefits)
• 24/7 confidential wellbeing support
• Exclusive discounts

Key Responsibilities of a Development Coach

• Use performance data to identify coaching needs, align with Team Managers, and structure impactful coaching sessions.
• Run one-to-one and team coaching sessions that uncover root causes, build ownership, and drive measurable improvements.
• Actively participate in huddles, calibration sessions, and team discussions to share insights and support collaboration.
• Maintain accurate coaching records, monitor progress, and elevate where performance or compliance issues persist.

Key Skills & Experience of a Development Coach

• Ideally accredited by the International Coaching Federation (ICF), Institute of Leadership & Management (ILM), and the Association for Coaching (AC).
• Comfortable supporting a range of team members, from new starters building confidence to more experienced agents looking to sharpen their skills.
• Confident using digital tools and templates to support coaching conversations and track progress over time.
• Natural communicator and collaborator, able to build trust, inspire ownership, and influence outcomes.

If you have the required skills and experience and are interested in this role, please apply now.

Red Recruitment (Agency).