Destination Assistant

British Airways PLC; Crawley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading travel company in Crawley is seeking a Destination Assistant to support a dynamic team. This role involves high-quality administrative support, collaboration with hotel partners, and conducting competitor analysis. Ideal candidates will have strong organizational skills and a passion for delivering quality work in a fast-paced environment. The position offers hybrid working options with exposure to the travel industry, enhancing skills and career opportunities.

Benefits

26 days holiday plus bank holidays

Unlimited standby and premium standby fares

Holiday and flight discounts

Flexible working hours

Annual bonus based on performance

Private medical and dental cover

Pension contributions

Cycle to work scheme

Qualifications

• Passion for delivering quality work and seeing the impact of what you do.
• Ability to react quickly in a fast-paced, ever-changing environment.
• Practical, solutions-focused mindset with sound judgement.

Responsibilities

• Providing high-quality administrative support to the Destination Team.
• Conducting competitor and hotel rate analysis to support decisions.
• Coordinating content with hotel partners including online copy.
• Supporting setup of new hotel partners by checking contracts.

Skills

Strong organization and administration skills

Clear communication skills

Ability to juggle multiple requests

Job description

British Airways Holidays

Come and be part of our next adventure

Hybrid - Crawley (2 days p/w)

Who we are

At British Airways Holidays, we don't just sell holidays - we create memories. Whether it's handpicked hotels, curated car hire, or unforgettable experiences, we help our customers make the most of their time away. And it all starts with our people.

We're a thriving business, passionate about travel and part of IAG Loyalty, the people behind the global loyalty currency, Avios. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through holidays, loyalty programmes and new products.

We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in.

Destination Assistant - Support the team who deliver our global portfolio of hotels

At British Airways Holidays, our Destination Team sits right at the heart of what we do. From the hotels we select, to the we build, to the destinations we bring to life, our work directly shapes the holidays our customers book every day.

Our Destination Assistants are the key administrative support to our Destination Team. Supporting the full journey of our hotel partners - from initial setup through to ongoing management. This is a fantastic opportunity to see how a global tour operator really works, learn from experts in product and buying, and build a strong foundation for a career in travel.

What makes this role exciting?

This is not a quiet desk job. You'll be part of a fast-moving, dynamic team, supporting multiple individuals, reacting to changing priorities, and getting exposure to every step of the hotel product lifecycle. If you enjoy variety, pace, and being relied upon to keep things moving, you'll thrive here.

You'll gain first hand insight into:

• How hotel partners are selected, contracted, and launched
• How product content is created, reviewed, and shared with customers
• How commercial decisions are supported through competitor analysis
• How a global travel brand collaborates with suppliers around the world

What you'll be doing

• Providing high-quality administrative support to the Destination Team, working closely with individuals across the business
• Conducting competitor and hotel rate analysis to support commercial decisions
• Coordinating content with hotel partners, including online copy, images, supplier notes, and promotional material
• Supporting the setup of new hotel partners by checking contracts for accuracy, overseeing sign-off, and acting as the final quality check on hotel contracts and content before launch. Organising team travel for overseas partner meetings, handling all logistics
• Supporting systems testing, identifying issues, and helping with the implementation of new projects and tools

What you'll bring

• A passion for delivering quality work and seeing the impact of what you do
• Strong organisation and administration skills, with excellent attention to detail
• The ability to juggle multiple requests, react quickly, and enjoy working in a fast-paced, ever-changing environment
• Clear, confident communication skills and a collaborative approach to working with colleagues and external suppliers
• A practical, solutions-focused mindset with sound judgement

Why British Airways Holidays?

You'll be trusted to deliver, learn from an experienced team, and become the glue that helps the Destination Team succeed. You'll gain exposure, responsibility, and development in a supportive, collaborative environment filled with people who are passionate about travel and proud of the product they create.

What we can offer you

• 26 days holiday a year, increasing by one day for every two complete years' service, to a maximum of 30 days - plus bank holidays. With the option to buy or sell 5 more.
• Unlimited standby and premium standby fares for you and your nominees (on the BA network and partner airlines) from day one
• Holiday and flight discounts for you, friends, and family from day one
• Flexible working hours
• Annual bonus based on company and individual performance
• Pension contributions (6% company/3% employee)
• Private medical and dental cover with BUPA. Paid options to cover partner and children.
• Enhanced Primary and Co-Parent Leave
• Enjoy up to 20 days working in Europe a calendar year under our hybrid working policy
• Cycle to work scheme
• Electric/ULEV car scheme
• Ability to purchase Avios from salary at a discounted rate
• Wellbeing and recognition programmes to support and celebrate you

Our offices are based in central Crawley and we offer hybrid working (within the UK only). Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc. Office days are coordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the training period and you adopt our hybrid working model once you are fully ready.

What Makes Us Special

You do! Our people bring the energy, the warmth, and the ideas that make British Airways Holidays extraordinary. As we grow, you'll have the chance to grow too - with real opportunities to develop your skills and your career.

Diversity, equality & inclusion are all important to us. We believe a diverse and inclusive workplace contributes to our sense of wellbeing and belonging, enabling us all to thrive professionally and personally.

• We aim to be inclusive - everyone feels valued and respected as an individual.
• We aim to ensure equality and equity - everyone treated fairly as individuals with recognition of unique differences.
• We aim to be diverse - with a mix of colleagues representing our community.

Closing date for applications is 25th January

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.