DESKTOP SUPPORT TECHNICIAN L2 UK

Excis Ltd; Camberley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global IT support leader is hiring a Desktop Support Technician L2 in Camberley. This role involves managing hardware, software, and IT assets, providing comprehensive IT support, and ensuring exceptional customer service in a supportive team environment. Candidates should have experience in desktop support and network management. Join a company that values innovation and collaboration.

Qualifications

• Experience in desktop support and IT asset management.
• Proven ability to provide customer support and address issues promptly.
• Strong understanding of network infrastructure and hardware systems.

Responsibilities

• Provide comprehensive IT support for remote sites in the Camberley region.
• Install, configure, and maintain hardware and software systems.
• Manage and document inventory of spare equipment and supplies.

Skills

IT support expertise

Customer service skills

Network management

Hardware installation

Job description

WERE HIRING AS A DESKTOP SUPPORT TECHNICIAN L2 IN CAMBERLEY, UK!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician L2 to manage hardware, software, and IT assets across multiple locations in and around the Camberley region. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Key Responsibilities :

On‑Site & Remote Support

• Provide comprehensive IT support for remote sites in and around the Camberley region.
• Offer after‑hours on‑call support for designated sites as required.
• Travel to customer locations across the region as needed.

Infrastructure Management & Maintenance

• Install, configure, and maintain complex hardware and software systems in the field.
• Maintain and update the existing network infrastructure, including adding connectivity via copper and fibre.
• Manage and monitor client networks and systems, including servers, routers, switches, and firewalls.
• Develop and implement system maintenance procedures to ensure maximum system uptime.
• Perform LAN and Voice MACDs (Moves, Adds, Changes, and Deletions).

Hardware & Asset Management

• Manage the Hardware Depot / Hardware Recovery Centre.
• Handle loaner equipment management, parts ordering, and inventory management.
• Oversee shipping and receiving operations.
• Perform new PC setup, installation, re‑imaging, and end‑user data transfer.
• Provision authentication hardware like active smart cards, Active Keys, and smart card readers.

Administrative & Customer Service

• Create and maintain detailed documentation of hardware / software systems and procedures.
• Manage inventory of spare equipment and supplies, maintaining accurate spreadsheets.
• Provide exceptional customer service, ensuring client needs are addressed promptly and professionally.
• Act as a liaison between clients and vendors to ensure effective issue resolution.
• Participate in operational meetings as required.
• Provide support to other HPIT support teams as needed.
• Manage and resolve incidents through to completion.