Desktop Support Engineer- IMAC

Capgemini; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An opportunity at an inclusive global leader in business technology transformation, this role in the End User Services team focuses on effective inventory management and customer support. The ideal candidate will have experience managing inventory, installing applications, and understanding server infrastructure, with a commitment to providing excellent service. The position requires on-site work 5 days a week in Barrow in Furness, along with related pre-employment checks.

Benefits

Mental Health Champions

Wellbeing apps like Thrive and Peppy

Qualifications

• Experience in inventory management and software/application installation.
• Proactive problem-solving skills and awareness of SLAs.
• Basic understanding of server infrastructure, networking, and familiarity with ticketing systems.

Responsibilities

• Build and rebuild devices to meet user needs, support inventory reporting, and follow stock control procedures.
• Maintain the Stock Management Tool/database, manage deliveries, hardware allocation, and disposal processes.
• Provision and configure equipment for end users.

Skills

Inventory management

Problem-solving

Customer service

Job description

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Client:

Capgemini

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ee7887839545

Job Views:

6

Posted:

19.08.2025

Expiry Date:

03.10.2025

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Job Description:

About the job you're considering

We’re looking for a collaborative and detail-oriented individual to join our End User Services (EUS) team. Reporting to the EUS Tower Lead and Team Leads, you’ll play a key role in ensuring the accuracy of our Stock Management Tool/database and coordinating the end-to-end delivery of IMAC (Install, Move, Add, Change) services.

This role requires onsite presence 5 days a week in Barrow in Furness, and the individual must have a full UK Driving Licence.

If selected, you will undergo pre-employment checks including identity verification, immigration status, employment history for the past 3 years, and a criminal record check (Disclosure and Barring Service).

Your role

• Build and rebuild devices to meet user needs, support inventory reporting, and follow stock control procedures.
• Maintain the Stock Management Tool/database, manage deliveries, hardware allocation, and disposal processes.
• Provision and configure equipment for end users.
• Coordinate IMAC deliverables from start to finish.
• Provide a positive and professional customer experience, even under pressure.

We promote an inclusive environment where everyone can bring their whole self to work, aligning with Capgemini’s commitment to diversity and inclusion.

Your skills and experience

• Experience in inventory management and software/application installation (preferred).
• Proactive problem-solving skills and awareness of SLAs.
• Basic understanding of server infrastructure, networking, and familiarity with ticketing systems.
• Ability to manage multiple tasks in a dynamic environment and good understanding of desktop environments.

Your security clearance

Obtaining SC clearance is required. To qualify, you must have resided continuously in the UK for the last 5 years and meet other criteria. The recruitment process will include questions regarding your eligibility for security clearance, citizenship, and residence history. Some roles may be restricted to UK nationals for security reasons.

What does ‘Get The Future You Want’ mean for you?

You’ll join a recognized Great Place to Work for Wellbeing in 2024. We prioritize employee wellbeing through trained Mental Health Champions and wellbeing apps like Thrive and Peppy. Bring your unique skills and perspectives to our professional community, inspiring others and unlocking value through technology to create a sustainable, inclusive future.

Why consider Capgemini?

Joining Capgemini means contributing to sustainable and inclusive growth, working with industry experts and innovative technology. You’ll gain valuable experience, develop your skills, and help clients transform their businesses through technology, making a meaningful impact worldwide.

About Capgemini

Capgemini is a global leader in business and technology transformation, with over 55 years of experience and 340,000 team members across 50+ countries. We help organizations accelerate their digital and sustainable transitions, leveraging AI, cloud, and data capabilities to deliver impactful solutions. In 2024, our global revenues reached €22.1 billion.