Desktop Support Engineer - 1st and 2nd Line - Kingston, Surrey - Hybrid - £45,000

ASHDOWN GROUP; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A successful IT service company based in Kingston, Surrey is seeking a Desktop Support Engineer to join their Service Desk Team. This role offers hybrid working, with 3 days in the office and 2 days at home. You will troubleshoot and resolve issues for both office and remote users, handling a variety of technologies including Windows and M365. The salary ranges from £35,000 to £45,000 depending on experience, plus benefits.

Qualifications

• Experience as a Service Desk Analyst or IT Support Engineer.
• Strong incident resolution and service request fulfilment skills.
• Good understanding of security good practices.

Responsibilities

• Investigate and resolve issues for office based and remote users.
• Provide 1st and 2nd line support across various systems.
• Complete ad hoc project work such as device builds and onboarding.

Skills

Incident resolution

Service request fulfilment

Asset and configuration management

Good documentation skills

Education

ITIL Foundation accreditation

Tools

Windows 10

M365

VPN

Job description

Desktop Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - £45,000

Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team.

Hybrid working is offered – 3 days per week in the Kingston office and 2 at home.

Key Responsibilities

• Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs
• Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365
• Completing ad hoc project work such as device builds, IT onboarding and application deployment

Key Technological Experience

• Windows 10 and Windows 11
• Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint
• Mobile device (including via MDM) mostly Android and laptop estates
• VPN
• Good understanding of security good practices
• Good documentation skills

The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.

The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits.