Desktop Support Engineer

Experis - ManpowerGroup; Stogursey; On-site; GBP 60,000 - 80,000; Part time

Job summary

A technology services firm is seeking a part-time Desktop Support Engineer in Stogursey, UK. This role involves overseeing IT systems, providing support and training, and troubleshooting various IT issues. Candidates should have a relevant bachelor's degree or equivalent experience and at least one year of experience in client technologies. Strong problem-solving and communication skills are essential for success in this position.

Qualifications

• Bachelor's degree in computer science or equivalent IT experience.
• 1+ years of experience in client technologies and support.

Responsibilities

• Oversee IT systems and assist with upgrades and fixes.
• Provide training and support to employees.
• Act as IT concierge for troubleshooting IT issues.
• Respond to customer issues via multiple communication channels.
• Communicate technical information to all organizational levels.

Skills

Problem-solving

Analytical skills

Communication

Team collaboration

Technical support

Education

Bachelor's degree in computer science or IT

Tools

Windows 10 and 11

MAC OS

Microsoft Teams

AV Cisco Telepresence

Local Network management

Job description

Desktop Support Engineer (Part Time)

Term: 6 Months

Hourly Rate: £35 per hour, 22.2 hours per week

Part‑Time (Tuesday, Wednesday and Thursday)

Location: Somerset (On Site)

Role Summary

In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Responsibilities

• Serving new commercial sites (customer sites) in regard of network installation and site connectivity.
• Supporting commercial sites in their needs in regard of workplace support and IT issues.
• Providing IT and workplace support to ARABELLE SOLUTIONS's locations in a specific region.
• Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.
• Respond to issues over the phone, via email, in person, or through online chats.
• Determine the best troubleshooting solutions or processes based on the issue and details provided by customer.
• Walk customers through troubleshooting and problem‑solving processes.
• Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity.
• Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
• Partner with Digital Workplace Solutions Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions.
• Onsite hands and eyes support for other IT teams.
• Ensure all business policies and standards related to client services and IT security and compliance are being met.
• Deliver a customer service approach for IT support issues for Corporate and on‑site clients, using any available and approved tools and resources.
• Analyse and resolve complex hardware and software issues.
• Be a resource and guidance for customers with regards to Digital Workplace Team policies and procedures.
• Establish working relationships with customers.
• Identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
• Communicate, orally and in writing, technical information to audiences at all levels of the organization.
• Be a participative member of various teams.
• Perform all other duties as specified by leadership team.

Qualifications

• Bachelor's degree in computer science, Information Management or other technical / IT field OR a Minimum 1 years of relevant IT work experience.
• Minimum 1 years of experience with client (PC) technologies and support services.

Eligibility Requirements

• Legal authorization to work in the European Union or specific country is required.
• Our client will not sponsor individuals for employment visas, now or in the future, for this job.
• Must be willing to work abroad – out of the standard office – e.g. on customer / commercial site or different location in the local region.

Technical Expertise

• Different OS like Windows 10 and 11 / MAC OS.
• Microsoft Teams / unified communications technologies.
• AV Cisco Telepresence equipment.
• Local Network infrastructure management (switches, firewalls).
• Servers' administration basic knowledge.
• Management of small projects.

Business Acumen

• Experience in mission critical IT operations support environments.
• Ability to effectively interface with all levels of the organization and external customers.
• Experience working in a global organization.

Personal Attributes

• Strong problem‑solving and analytical skills.
• Openness to learning new technologies.
• Strong listening skills.
• Ability to manage multiple, simultaneous tasks, client relationships and expectations.
• Excellent written and oral communication skills.
• Patience and interpersonal skills to successfully help all clients.
• Strong team player – collaborates well with others to solve problems and actively incorporates.
• Effective problem identification and solution skills.
• Proven analytical and organizational ability.
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
• Customer service focused.
• Proactive attitude to anticipate business needs and risks.
• Capacity to propose innovative technical solutions.