Desktop Support Engineer

Referment; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A top-tier hedge fund is seeking a Desktop Support Engineer for its London office, focusing on high-quality support for investment professionals and executives. The ideal candidate will have 3–5 years of experience in desktop support within financial services, strong communication skills, and a service-first attitude. Responsibilities include global end-user support, administering Windows environments, and troubleshooting VDI issues. This role offers an opportunity to work in a driven, fast-paced setting with direct impact and visibility.

Qualifications

• 3-5 years of desktop support experience within financial services.
• Comfortable supporting senior stakeholders in fast-paced environments.
• Solid experience with Windows, M365, AD, VDI, and mobile device support.

Responsibilities

• Provide global desktop and end-user support across locations.
• Support Windows 10/11 and Microsoft 365.
• Administer Active Directory and manage user provisioning.

Skills

Desktop support experience

Strong communication

Service-first mindset

Problem-solving under pressure

Proactive and detail-oriented

Tools

Windows 10/11

Microsoft 365

Active Directory

Citrix Cloud

Cisco VoIP

PowerShell

Job description

Referment is working with a top-tier global hedge fund seeking a high-calibre Desktop Support Engineer for its London office.

This is not a ticket-factory role. You’ll be embedded in a front-office, driven environment, supporting senior investment professionals and executive leadership, where service quality, ownership, and technical competence genuinely matter.

If you enjoy being hands-on, solving problems under pressure, and working in a setting where your contribution is visible and valued, this role offers real exposure, responsibility, and the chance to sharpen your technical skillset in a world-class environment.

What You’ll Be Doing

• Provide global desktop and end-user support across offices, remote users, and executives
• Support Windows 10 / 11 and Microsoft 365
• Administer Active Directory and Exchange Online
• Support Citrix Cloud / Azure VDI environments
• Manage HP workstations, thin clients, and Lenovo laptops
• Support Cisco VoIP phones and conferencing systems (Zoom, Neat, Poly)
• Support market data applications (e.g. Bloomberg)
• Troubleshoot basic networking, VPN, and VDI issues
• Own tickets end-to-end via JIRA
• Handle onboarding / offboarding, hardware, asset management, and office moves

What We’re Looking For

• 3–5 years’ desktop support experience within financial services
• Strong communicator with a service-first mindset
• Comfortable supporting senior stakeholders in fast-paced environments
• Solid Windows, M365, AD, VDI, and mobile device support experience
• Proactive, detail-oriented, and eager to keep learningBonus : PowerShell, automation, SCCM, or market knowledge

Working Pattern

• This role requires you to on site 5 days a week in our clients London office
• There is shift-based coverage : 06 : 30–16 : 30 or 08 : 00–18 : 00

Why This Role

• True hedge fund environment, no hand-holding, high ownership
• Exposure to enterprise-scale infrastructure and market data platforms
• Direct impact, visibility, and room to grow technically

This is an immediate requirement so apply now to avoid disappointment.