Desktop Support Analyst

Inara; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading financial firm in London is seeking a Desktop Support Analyst to provide 1st and 2nd line support for approximately 350 users, including front-office traders. The role involves troubleshooting hardware/software issues, managing updates via SCCM, and investigating security vulnerabilities. Candidates should have over 3 years of experience in desktop IT support and strong knowledge of Windows 11 and Office 365. This position offers the chance to become part of a high-performing team critical to the business's success.

Qualifications

• 3+ years of experience in desktop or IT support.
• Strong technical skills in Windows 11 and Office 365.
• Experience with DNS, DHCP, and basic networking.

Responsibilities

• Provide 1st & 2nd line IT support.
• Troubleshoot hardware and software issues.
• Manage patching and updates.

Skills

Desktop IT support experience

Excellent communication

Windows 11 knowledge

Office 365 proficiency

SCCM knowledge

Tools

SCCM

PowerShell

Citrix

Job description

Desktop Support Analyst – London (On-site, 5 days a week)

We are looking for someone to join the European arm of a leading financial firm, where you would work across several teams, including the trade floor.

What You’ll Be Doing

You’ll be the face of IT support, delivering high-quality technical service to a user base of around 350 people – including front‑office traders and senior stakeholders.

• Provide 1st & 2nd line support across Windows 10 / 11, Office 365, and VDI environments.
• Troubleshoot hardware, software, and network issues – digging deep to find root causes, not just escalating.
• Manage patching, updates, and software deployments using SCCM and other enterprise tools.
• Support collaboration platforms like MS Teams, Exchange, and Citrix.
• Investigate and resolve security vulnerabilities to keep systems safe and compliant.

What We’re Looking For

• 3+ years’ experience in desktop or IT support; ideally in a fast‑paced environment.
• Strong technical skills across Windows 11, Office 365, VDI, Active Directory, and Citrix.
• Working knowledge of DNS, DHCP, and basic networking principles.
• Familiarity with PowerShell scripting.
• Excellent communication skills – confident dealing directly with key business users.

Why This Role

This isn’t just another support role – it’s a chance to join a close‑knit, high‑performing team of 3 people that’s critical to the business’s success. Part of your role will be:

• Working across core support hours in rotating shifts.
• Occasionally covering overnight support (from home, on a rota, with double‑time pay).
• Getting involved in major projects – including an upcoming office relocation.
• Upskilling across the Windows and infrastructure stack and gaining exposure to trading floor systems.

If you’re ready to step into a role that will challenge you technically and reward you with real ownership, this is the perfect opportunity – please send your CV to be considered.