Desktop Engineer

Capgemini UK; Woking; On-site; GBP 28,000 - 36,000; Full time

Job summary

A global business and technology transformation partner is seeking a Second Line Support Technician to join their team in Salisbury, United Kingdom. This role is integral in resolving incidents and completing tasks as per service level agreements. Candidates should possess working knowledge of Intune, Microsoft Windows, and desktop hardware architecture. The position requires on-site presence five days a week, focusing on enhancing the customer experience and maintaining a proactive communication line within the team.

Benefits

Commitment to inclusive recruitment

Focus on employee wellbeing

Opportunities for personal development

Qualifications

• Second Line responsibility for resolving Incidents to SLA.
• Completing Requests/IMACs to SLA.
• Ensure escalations remain below 2% per Incident per month.

Responsibilities

• Pro-active communication with Service Desk and Level 3 Teams.
• Undertake NSR Tasks to agreed timescales.

Skills

Working knowledge of Intune

Microsoft Windows 10/11 O/S

Desktop hardware architecture

Knowledge of SCCM (MECM)

Active Directory - basic administration

Networks experience

Security - disk encryption using bit locker

Job description

About the job your considering

Reporting to the EUS Lead Group, the role will have second Line responsibility for pre‑empting automation, investigating and resolving incidents. Completing IMACs and Requests where applicable. Project and NSR Tasks assigned to the Desktop Support Team.

This role is required to be on site 5 days per week in Salisbury

If you are successfully offered this position, you will go through a series of pre‑employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

• Second Line responsibility for resolving Incidents to SLA
• Requests/IMACs completion to SLA
• Escalations - responsibility to be below 2%, per Incident per month
• CSATs for Incidents handled to over 4.5 out of 5 per month
• Pro‑active communication with the Service Desk and Level3 Teams
• Undertaking NSR Tasks to agreed timescales

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Working knowledge of Intune and Microsoft Windows 10/11 O/S
• Desktop hardware architecture – predominately desktop and laptops
• Knowledge of SCCM (MECM) and Active Directory - basic administration
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi‑Fi technologies
• Security - disk encryption using bit locker

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real - what does it mean to you?

You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Capgemini. Make it real.

Why you should join Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free‑thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end‑to‑end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com