Desktop Engineer

Queen Square Recruitment; Greater London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading global organisation in financial services is seeking an experienced Desktop Engineer for a 2-month on-site contract in London. This hands-on position involves providing high-quality deskside support in a dynamic corporate setting. Key responsibilities include first and second line support for Windows 10 and 11, managing IT incidents with tools like ServiceNow, and ensuring smooth onboarding and off-boarding processes. Technical troubleshooting and collaboration with IT teams are crucial for success.

Qualifications

• Must provide first and second line desktop support for Windows 10 and Windows 11.
• Experience in IT support and troubleshooting hardware and software issues is essential.
• Capability to work in a fast-paced corporate environment required.

Responsibilities

• Provide first and second line desktop support for Windows 10 and Windows 11.
• Deliver deskside and walk‑up support via IT support desks or tech bars.
• Log, track, and resolve incidents and service requests using an ITSM tool.

Skills

Windows 10

Windows 11

Desktop support

ITSM tools

Troubleshooting

IT support

Tools

ServiceNow

Job description

Job Description

Desktop Engineer – Contract

London | Office-Based | 2-Month Contract

Competitive Daily Rate

We are working with a leading global organisation within the financial services sector to recruit an experienced Desktop Engineer for an on‑site contract role based in London.

This position is hands‑on and user‑facing, providing high‑quality deskside and walk‑up IT support in a fast‑paced corporate environment.

Key Responsibilities

• Provide first and second line desktop support for Windows 10 and Windows 11
• Deliver deskside and walk‑up support via IT support desks or tech bars
• Support laptops, mobile phones, iPads, peripherals, and meeting room technology
• Log, track, and resolve incidents and service requests using an ITSM tool such as ServiceNow
• Support onboarding and off‑boarding, including device setup and user inductions
• Perform hardware and software troubleshooting and escalate issues when required
• Maintain build rooms, stock rooms, and assist with device decommissioning
• Support desk moves, equipment refreshes, and floor support when required
• Collaborate with wider IT teams to ensure high levels of customer satisfaction
• Provide occasional out‑of‑hours or weekend support when required