Desktop Engineer

NHS; Exeter; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading healthcare organization in the UK is seeking a Desktop Engineer to provide support for IT systems and services. This role requires the individual to work on-site full-time at either Trust HQ in Exeter or Bristol, and travel regularly between both locations. The ideal candidate will have experience with Microsoft operating systems and computer networks, as well as requisite educational qualifications. This position offers a fixed-term contract for 10 months with a salary range of £31,049 to £37,796.

Benefits

Holiday entitlements of 27 days plus general and public holidays

Pay enhancements for out of hours, shift and overtime

Career and salary progression

Car leasing scheme

Free parking across Trust sites

Cycle-to-work and other salary sacrifice schemes

Access to a wide range of discounts

Qualifications

• Must have the existing right to work in the UK.
• Submission for Disclosure to the Disclosure and Barring Service will be necessary.
• Experience supporting IT systems effectively is essential.

Responsibilities

• Provide efficient and effective support of IT systems and services.
• Supply 2nd line Desktop support to users.
• Travel between Exeter and Bristol for project support.

Skills

Experience of Microsoft operating systems

Experience of computer networks

Reasonable experience in a similar environment

Education

4 GCSEs or equivalent, including English & Mathematics

HNC/HND or equivalent in Computer Skills/experience

Job description

Desktop Engineer

The closing date is 24 February 2026

Reporting to the Desktop Support Manager, you will be responsible for the efficient and effective support of IT systems and services throughout the Trust, to support first class patient care.

As part of the Desktop team you will be supplying 2nd line Desktop support to our users. You will be an escalation point for 1st line Service Desk and work with technical specialists at 3rd line, projects and within our Supplier base. You will be responsible for the effective and efficient support of IT systems within the Trust to support first class patient care.

As this role is required to support a specific project, the successful candidate will be required to be on site five days per week. Hybrid or remote working is not available for this position. The successful candidate can be based at either Trust HQ in Exeter or Bristol St James and will be required to travel regularly between both sites to provide effective project support.

Please note this vacancy is indicative pending job evaluation

Main duties of the job

For further details and for the main duties of this role, please see the attached job description where this is outlined.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Job responsibilities

For full details regarding the main responsibilities for role please see the attached job description and person specification.

Right to work/Certificate of sponsorship This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position. For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa

Person Specification

Education & Qualifications

• 4 GCSEs or equivalent, including English & Mathematics
• HNC/HND or equivalent in Computer Skills/experience

Previous Experience

• Reasonable experience in a similar environment
• Experience of Microsoft operating systems
• Experience of computer networks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Western Ambulance Service NHS Foundation Trust

Address

Trust Headquarters OR St James Bristol

£31,049 to £37,796 a year (indicative)

Contract

Fixed term

Duration

10 months

Working pattern

Full-time

Reference number

202-7760018

Job locations

Trust Headquarters OR St James Bristol