Deskside IT Support Technician

Eden Brown Synergy; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking experienced Deskside Support Technicians for a full-time role in Norwich. The position involves providing 2nd line support, solving day-to-day issues, and working closely with over 1000 colleagues on-site. Applicants must have relevant IT skills and be available to start within two weeks. The role offers an hourly pay rate of £19.50 PAYE or £25.13 Umbrella, with a commitment to work 5 days a week on-site.

Qualifications

• Experience in a high-pressure customer service environment.
• Technical IT skills/knowledge/background.
• Experience in multi-culture working.
• Working in IT in a financial services context.
• Knowledge of Microsoft Teams.

Responsibilities

• Management of stock.
• Issuing of hardware and handover.
• Answer queries, fulfil requests, fix incidents, and deliver changes.
• Providing on-site support.
• Work with a wider team to improve service/user experience.

Skills

Office 365 configuration and troubleshooting

Windows 10

Azure/Intunes

Active directory administration

Ticketing system (Assyst/service now)

Dell laptop and desktop warranty process

Mobile device support and admin

Incident Management

Good Understanding of ITIL

Proven trouble shooting skills

Job description

Eden Brown Synergy are working with a large Financial Services organisation based in Norwich City Centre who are looking for a number of experienced Deskside Support Technicians (2nd line) for 12 months.

The role is full time, to start ASAP and paying 19.50 PAYE + holiday pay or 25.13 Umbrella per hour.

The role is 5 days a week on site (no home working)

Purpose of the Role

Deskside is responsible for looking after day-to-day issues passed on from service desk that require further investigation to resolve. Deskside technicians are required to work onsite or offer remote support to 1000+ colleagues. You will work alongside other regional technicians and departments to offer the best possible service.

• Providing 2nd line support in a corporate environment
• Excellent customer facing skills and telephone manner
• Answers to queries and fulfil requests via phone, email and face to face in a timely manner.
• Supporting both on-site and field-based staff.
• Supporting project work.

Duties & Responsibilities

• Management of stock
• Issuing of hardware and handover
• To answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face
• Providing on-site support
• Work with wider team to offer ideas to improve service/user experience

Skills required

• Office 365 configuration and troubleshooting
• Windows 10
• Azure/Intunes
• Active directory administration
• Ticketing system (Assyst/service now)
• Dell laptop and desktop warranty process
• Mobile device support and admin
• Incident Management
• Good Understanding of ITIL
• Proven trouble shooting skills.

Experience required

• Working in a high-pressure customer service environment.
• Technical IT skills/knowledge/ background.
• Experience in multi-culture working.
• Working in IT in a financial services context.
• Microsoft Teams

Please only apply for this role if you have all the skills, knowledge and experience as mentioned above and available to start work on no more than 2 week's notice.

Please only apply if you are happy to work 5 days a week on site and can easily commute to Norwich City Centre daily.

Thank you

Charlotte Townend

Eden Brown Synergy is an equal opportunities employer.