Desk Based Loss Adjuster

Political, International and Development Studies Student Association; Glasgow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance company in Glasgow is looking for an individual to manage household insurance claims. You will support customers who have experienced home damage, ensuring resolutions are handled smoothly. Ideal candidates will have a solid understanding of household insurance and strong communication skills. The role offers a starting salary from £34,000 with various benefits including a bonus, generous pension scheme, and flexible working options.

Benefits

Bonus opportunity up to 8%

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on products

Private Medical Cover

3 paid volunteering days

Responsibilities

• Help customers manage insurance claims for home damage.
• Own each claim from start to finish ensuring smooth resolutions.
• Coordinate with field teams and suppliers.

Skills

Experience in household/residential insurance

Good understanding of building repair and damage assessment

Ability to assess reinstatement works using photos and video

Knowledge of building materials, standards, and mitigation

Strong communication and stakeholder management skills

Experience in building reinstatement schedules

Job description

Overview

Are you someone whos passionate about insurance and ready to take the next step in your career? Do you have a solid understanding of household building reinstatement and love working with people? If youre looking for a role where you can make a real difference and bring your ideas to life, this could be the perfect fit.

Youll be helping customers whove experienced damage to their homes from things like water leaks, fire, or storms. Youll join a team of around 30 specialists who manage claims virtually, up to £10,000. From start to finish, youll own each claim keeping things moving, supporting customers, and making sure everythings resolved smoothly. Youll also work closely with our field teams and suppliers to get the job done right.

Skills And Experience

• Experience inhousehold/residentialinsurance.
• A good understanding of building repair and damage assessment.
• Ability to assess reinstatement works using photos and video.
• Knowledge of building materials, standards, and mitigation.
• Strong communication and stakeholder management skills.
• Experience in building reinstatement schedules.

What You'll Get For This Role

Our purpose with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you.

• Starting salary from £34,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity up to 8% of annual salary
• Generous pension scheme Aviva will contribute up to 14%
• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year
• Supportive policies including parental and carers leave
• Flexible benefits including cycle to work sustainability options and our recently added Private Medical Cover
• 3 paid volunteering days to support your community
• Smart working around 50% of your time in the office

Aviva Is For Everyone

Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, wed still love to hear from you.

We also consider all forms of flexible working, including part-time and job shares. Most of our people are smart working spending around 50% of their time in our offices.

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