Desk Based Accounts Team Manager

Biffa; Aylesbury; On-site; GBP 30,000 - 32,000; Full time

Job summary

A UK-based waste management company is looking for a Desk Based Accounts Team Manager in Aylesbury. This role involves managing client relationships, leading a team, and ensuring compliance with service standards. The ideal candidate will have strong leadership abilities and customer service experience, and will be responsible for financial performance and client retention. Competitive salary and bonus structure offered.

Benefits

Competitive salary and bonus

Ongoing career development

Retail and leisure discounts

Holiday and travel discounts

Bike to work scheme

Qualifications

• Experience managing commercial relationships with clients.
• Strong track record of achieving targets and compliance.
• Ability to analyze and present detailed reports.

Responsibilities

• Manage the team of Account Executives.
• Ensure contract compliance and client satisfaction.
• Conduct customer reviews and manage invoicing queries.

Skills

Customer Service Experience

Leadership and coaching skills

KPI delivery

Proficient in Microsoft Office

Strong commercial awareness

Knowledge of people management processes

Tools

Power BI

Job description

Social network you want to login/join with:

Desk Based Accounts Team Manager, Aylesbury

col-narrow-left

Client:

Biffa

Location:

Aylesbury, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

44d52d28473d

Job Views:

4

Posted:

25.08.2025

Expiry Date:

09.10.2025

col-wide

Job Description:

Desk Based Accounts Team Manager

Location:Aylesbury, HP19 8DB (Office based)
Type:Permanent Role
Hours: hours per week, Monday to Friday
Salary:Upto £32,000 & Competitive Bonus Scheme

Make a Difference with Us

Join our team as aDesk Based Accounts Team Manager managing a team of Account Executivesat our Aylesbury office and help us drive success and growth.

A quick look at the role.

To manage and be responsible for the commercial relationship between Biffa and specified Major clients. The role will cover financial performance, growth and development, meeting the relevant KPI’s and SLA’s, compliance, customer satisfaction and retention and innovative solutions.

Why it’s an opportunity not to be wasted.

• Client Relationship Management:Act as the main point of contact between Biffa and major clients, ensuring the implementation of business account plans, service success, and contract compliance.
• Client Retention and Growth:Foster positive relationships and expand service provisions to retain major clients and achieve the budgeted annual revenue.
• Reporting and Analysis:Conduct comprehensive customer reviews and present detailed reports using Power BI, covering aspects such as service success, landfill diversion, weights, and financials.
• Issue Resolution:Support depots and customer services in addressing site-related issues, including Health and Safety concerns, container changes, and the introduction of alternative services.
• Debt and Invoicing Management:Maintain customer debt positions in line with contractual commitments, manage invoicing queries within set SLAs, and resolve issues causing invoice delays or credit production.
• Stakeholder Engagement:Engage proficiently at all levels to negotiate, influence, and communicate effectively both internally and externally, ensuring long-term benefits for all parties.
• Regulatory Compliance:Ensure adherence to all relevant regulations and standards within the business and industry, staying informed about regulatory changes and implementing necessary adjustments.

Requirements

Here’s what we require:

• Customer Service Experience
• Leadership and people skills with an excellent coaching ability.
• Track record of delivering targets and working towards KPI’s.
• Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams).
• Strong commercial awareness and the ability to translate that to a team whilst making the complex simple.
• Knowledge of people management processes.

And here’s why you’ll love it at Biffa.

• Competitive salary £30,000-£32,00 basic with competitive bonus
• Ongoing career development, training and coaching – because if you don’t grow, we don’t grow.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Bike to work scheme

We’re here to change the way people think about waste.

Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.