Dermatology Pathway Coordinator | Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS Foundation Trust in London is seeking two full-time Band 4 Dermatology Pathway Coordinators. The role involves coordinating patient care pathways, providing high-standard administrative support, and working closely with clinical and managerial staff to ensure timely treatment. Candidates should have experience in monitoring patient care and strong communication skills. Flexibility in working arrangements is offered.

Benefits

Flexible working arrangements

Qualifications

• Experience in coordinating patient pathways.
• Proficient in data management and analysis.
• Strong communication skills with clinical staff.

Responsibilities

• Monitor patient care and treatment progress.
• Coordinate administrative support for clinical teams.
• Participate in national audits for patient cohorts.

Skills

Patient care monitoring

Data collection and analysis

Administrative support

Communication skills

Job description

x2 Band 4 Dermatology Pathway Coordinator

The Dermatology Department are seeking two full‑time Pathway Coordinators to work at Chelsea and Westminster Hospital Foundation Trust. The role will cover both the Chelsea and Westminster site and the West Middlesex site, and will involve working closely with a wide range of clinical and managerial staff. High‑standard administrative support will be required to ensure patients receive treatment as soon as possible and national targets are met.

The post holder is responsible for providing a high standard of professional and patient‑focused service to a range of Trust‑wide specialities and will support the function on a day‑to‑day operational basis.

The duties and responsibilities listed below are representative of the Dermatology Pathway Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England’s top‑performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award‑winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us ‘Good’ in safety, effectiveness, care, and responsiveness, and ‘Outstanding’ in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs. The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six‑month probationary period. Some roles may require weekend shifts at multiple sites.

Operational

• Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
• Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
• Co‑ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.
• Update all enquiries regarding patients care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
• Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
• Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
• Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures.
• Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
• Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
• Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
• Action day‑to‑day issues, ensuring resolution and escalating serious issues to management as appropriate.
• Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.

Communication

• Develop working relationships with a wide range of clinical, administrative and managerial staff.

Data collection and analysis

• Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times.
• Working with the Team to analyse target breaches and report issues to management.

Policy development

• Review and support development and implementation of Standard Operating Procedures.
• Review and support development and implementation of internal targets.

Other

• Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care.
• Actively participate in department development as appropriate and participate in departmental meetings.
• Undertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department.
• Undertake any training as required to complete the tasks associated with the job role.

This advert closes on Tuesday 25 Nov 2025.