Deputy Supported Housing Manager

YMCA DOWNSLINK GROUP; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-established charity supporting youth in the UK is seeking a Deputy Supported Housing Manager to lead services for young people at risk of homelessness. The role involves managing operations, supporting staff, and ensuring a trauma-informed approach in providing care. The successful candidate will have experience in supported housing and team management, along with strong communication skills. This full-time position offers a chance to make a difference in the lives of young people.

Qualifications

• Experience in managing or supervising a team.
• Effective communicator with facilitation skills.
• Experience overseeing safeguarding procedures.

Responsibilities

• Support daily operations of supported housing services.
• Manage team members to ensure effective service delivery.
• Be a member of the out of hours ‘on call’ rota.

Skills

Leadership

Communication

Trauma-Informed Care

Conflict Resolution

Education

Experience in supported housing or similar services

Understanding of RSH and Ofsted frameworks

Job description

37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours ‘on-call rota’.

At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

We are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe, and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support - even in challenging moments - this could be the role for you.

As Deputy Supported Housing Manager, you will play a central role in our Eastbourne and Hailsham services - supported accommodation for young people aged 16–25 who are at risk of homelessness. Our services operate 24/7 to provide a safe, stable home where young people can feel understood, encouraged and supported.

Across our East Sussex sites, we work with around 50 young people, each with their own story, strengths, challenges and ambitions. Support Workers hold individual caseloads and meet regularly with residents to build support plans, celebrate progress, and set meaningful goals for the future. Your leadership will help create the environment where this work thrives - one where young people feel empowered and staff feel confident and supported.

In delivering the role, you will work closely with the Supported Housing Manager, while supporting the wider team to deliver consistent, compassionate support. You will be responsible for:

Service Provision:

• Supporting the Supported Housing Manager with the daily operations of the services so that they meet the requirements of the service specification including compliance with the Regulator of Social Housing (RSH) and Ofsted regulations.
• Oversee the residents’ referral, interview and induction processes for all beds and ensure the Occupancy Agreements and House Rules are fully understood.
• Ensure the quality of accommodation that is provided, liaising with the Housing and Property Services team to complete estate inspections and health and safety risk assessments, and to turn around voids and organise repairs in line with organisational targets and statutory obligations.
• With the Supported Housing Manager ensure effective income collection for all beds, working closely with the Rents team to create a rent payment culture.

Leadership and People Management:

• Directly line manage team members, ensuring their service delivery, working culture and personal development mirror best practice.
• Ensuring the team is adequately trained and empowered to work effectively and creatively with our young people to enable them to achieve their aspirations and ambitions, whilst ensuring they are supported within safe and consistent boundaries.

General:

• Be a member of the out of hours ‘on call’ rota to provide out of hours management support to projects in the wider locality.
• Reflect Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.

About You – If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we’re looking for.

You will bring experience of working in supported housing or similar services for young people and/or adults at risk, alongside experience in managing or supervising a team. You will have a strong understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a solid grounding in Trauma-Informed Care and Psychologically Informed Environments.

You will be an effective communicator with confident facilitation skills, able to navigate challenging situations with calmness and clarity. You will also have experience of overseeing safeguarding procedures within residential settings, and a clear understanding of how to maintain professional boundaries while building trusting, supportive relationships.

If you would like any further information or an informal discussion about this post, please [e-mail]. Should you require any assistance with our application process, please email us [e-mail].

CLOSING DATE: Sunday 7 December 2025 at midnight, interviews to be held on Wednesday 17 December.

We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.

An inclusive workplaceWe are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

AccessibilityIf you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.Successful applicantsare required to undertake an Enhanced DBS (including theChildren’s and Adults’ barred lists)check, along with a reference and background check carried out by a third-party service provider.