Deputy Store Manager - Horsham

Pets at Home; Horsham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading pet care company in Horsham is seeking a Deputy Store Manager to assist in daily operations and lead the team when the Store Manager is unavailable. This management role requires at least 1 year of retail experience and excellent leadership skills. You will oversee operations and ensure customer satisfaction while driving sales performance. The position offers training opportunities and various benefits including an annual bonus and paid leave. Join us to help pet owners provide top care for their companions.

Benefits

Annual bonus opportunities

28 days paid leave

Life assurance

Company pension contribution

Colleague discounts

Qualifications

• At least 1 year of management experience in a retail environment.
• Excellent communication and leadership skills.
• Willingness to commit to 6 months of training.

Responsibilities

• Inspire and lead your team for an engaging customer-focused environment.
• Drive sales performance and achieve key KPIs.
• Oversee store operations including compliance with health and safety.

Skills

Management experience

Communication skills

Leadership abilities

Flexibility

Passion for retail

Job description

Deputy Store Manager - Horsham

Deputy Manager - Horsham - 39 Hours

Who are we?

We're Pets at Home, one of the UK's leading pet care businesses. If you're passionate about pets, you'll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.

What’s the role?

We're looking for a Deputy Manager to join our team in Horsham . As the Deputy Store Manager, you’ll work closely with the Store Manager to oversee the store’s day-to-day operations and ensure the best possible experience for our customers and their pets.

When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.

Your key responsibilities will include :

• Inspiring and leading your team to create a fun, engaging, and customer‑focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store’s overall success.

We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Who are we looking for?

We’d love to hear from you if you :

• Have at least 1 year of management experience in a retail environment.
• Are passionate about retail and delivering exceptional results.
• Are flexible to work a 7-day shift pattern , including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Are ready to commit to 6 months of training , covering customer service, health and safety, and pet care.

About our Pet Care Centre

Benefits

We reward our management team with a comprehensive package designed to support your well-being, including :

• Annual bonus opportunities.
• 28 days paid leave , rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution .
• Colleague discounts , including 20% off Pets at Home and 30% off our own‑brand products.

Click here to read our Values & Behaviours

Click here for more details and other benefits

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Don’t wait-apply now! We may close the vacancy early due to high interest.