Deputy Store Manager

Pets at Home Limited; Horsham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading pet care business based in Horsham is seeking a Deputy Manager to oversee daily store operations and ensure an exceptional customer experience. The ideal candidate will have at least one year of management experience in retail, strong leadership skills, and a passion for pets. Responsibilities include driving sales performance, managing the team, and ensuring compliance with health and safety standards. This role offers comprehensive training and development opportunities.

Benefits

Annual bonus opportunities

28 days paid leave, rising to 33 days

Birthday off

Life assurance worth 4x salary

4% pension contribution

Colleague discounts

Qualifications

• At least 1 year of management experience in a retail environment.
• Excellent communication and leadership skills.
• Flexibility to work a 7-day shift pattern.

Responsibilities

• Lead the team to create a customer-focused environment.
• Drive sales performance and achieve key KPIs.
• Oversee store operations including recruitment and stock management.

Skills

Management experience

Customer service

Leadership skills

Flexibility

Job description

Overview

We're looking for a Deputy Manager to join our team in Horsham. As the Deputy Store Manager, you'll work closely with the Store Manager to oversee the store's day‑to‑day operations and ensure the best possible experience for our customers and their pets.

When the Store Manager is unavailable, you'll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.

We will provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Responsibilities

• Inspiring and leading your team to create a fun, engaging, and customer‑focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store's overall success.

Qualifications

• Have at least 1 year of management experience in a retail environment.
• Are passionate about retail and delivering exceptional results.
• Are flexible to work a 7‑day shift pattern, including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

Company Overview

We're Pets at Home, one of the UK's leading pet care businesses. If you're passionate about pets, you'll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.

EEO Statement

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Rewards

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own‑brand products.