Deputy Station Manager

Swissport; Elmdon Heath; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading aviation services provider in Elmdon Heath seeks a Deputy Station Manager to oversee safety compliance, represent the General Manager, and lead a diverse team. This role requires a strong focus on quality service delivery and relationship building with stakeholders. You will have a university degree and a minimum of 3 years’ experience in leadership with P&L accountability. Excellent communication skills and the ability to adapt to change are essential for success in this pivotal role.

Qualifications

• 3+ years' experience with significant P&L accountability and leadership of large teams.
• Excellent working knowledge of business management principles and practices.

Responsibilities

• Implement and monitor safety and security measures.
• Lead and develop a diverse team to meet business objectives.
• Build effective relationships with key stakeholders and customers.
• Ensure continuous improvement in service quality and operational efficiency.

Skills

Ability to accept and embrace change

Clear communication

Relationship building

Flexibility and adaptability

Organisational abilities

Education

University degree or equivalent

Professional certifications

Job description

The Deputy Station Manager - Birmingham is a key senior operational management position within Swissport UK&I reporting to the Station General Manager and will be an instrumental figure in the station senior leadership team. In this role you will be primarily responsible for deputising for and representing the General Manager at key stakeholder and customer meetings, driving safety compliance, ensuring all colleagues are adequately trained and lead the station administration team. You will be responsible for providing leadership and guidance to staff across a diverse workforce and attending all customer meetings, ensuring minutes are accurately recorded and associated actions are cascaded to the appropriate managers, tracking them through to closure. Day to day you will be responsible for: Safety:

Safety

• Implementing, overseeing and monitoring all safety and security measures and KPI's related to people, equipment, facilities and aircraft involved in the operation, driving a positive safety culture.
• Ensuring that all people management practices, procedures and processes are implemented consistently across the station.
• Driving the achievement of the highest health, safety and security standards across all aspects of service delivery.

Leadership and Stakeholder Management

• Leading, guiding, evaluating, and developing a team with operational responsibilities to ensure that the organisation achieves its business objectives and complies with all relevant legislation and regulations.
• Developing and maintaining effective business relationships with all key stakeholders (customer airlines' management, airport management, customs, various control authorities, immigration etc) to meet business targets.
• Delivering and supporting people engagement. Ensure recognition and performance management is intrinsic at all levels.
• Monitoring and tracking quality standards of the ground handling operation and ensuring continuous improvements in workflows and services to maintain competences.
• Managing/ coordinating operations with station management teams to ensure required resources are available in order to deliver consistently high standards.
• Ensuring all corporate processes and KPI's are implemented across the business unit in order to deliver quality services consistently.
• Driving the achievement and continuous improvement of our customer and company safety and quality standards, ensuring that all working practices are fully compliant with these standards and that appropriate corrective actions are taken to ensure the requirements are consistently met or exceeded.

Relationship Building

• Successfully building relationships and trust within the business, with particular emphasis on the Station Manager peer group and Business unit Heads, plus relevant central support functions (eg, Finance, HR and QHSE).
• Building on relationships with the station administration team and lead them on the day to day administration of the station.
• Managing external relationships, particularly with existing and prospective key customer stakeholders to drive high levels of operational performance.
• Driving a customer centric culture through your teams, creating an environment that focuses on understanding our customers' needs and their changing business priorities to continually seek to create value and become a true partner of choice.

Quality Focus, Service Delivery and Operational Efficiency

• Monitor and track quality standards of the ground handling operation and ensure continuous improvements in workflows and services to maintain competences.
• Emanage /co-ordinate operations with station management teams to ensure required resources are available in order to deliver consistently high standards.
• Ensure all corporate processes and KPI's are implemented across the business unit in order to deliver quality services consistently.
• Drive the achievement and continuous improvement of our customer and company safety and quality standards, ensuring that all working practices are fully compliant with these standards and that appropriate corrective actions are taken to ensure the requirements are consistently met or exceeded.

Personal and Professional Attributes

• You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
• Can communicate clearly with your people to help them understand Swissport Western Europe direction.
• Be able to build positive and trusting relationships.
• Be open to different opinions and seek a collaborative approach.
• Embrace an ideas culture to enable teams to create an agile edge.
• Promote flexibility, adaptability and agility in order to enable contingency time.
• Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
• Personal and professional integrity of the highest order.
• Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast‑paced complex environment.

Qualifications & Experience

• University degree or equivalent, advanced degree in related field or professional certifications are advantageous.
• Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance delivery.
• A minimum of 3 years' experience with significant P&L accountability and leadership of large teams.
• Fluent spoken and written English.