Deputy Site Manager

Team17 Digital Limited; Milton Keynes; On-site; GBP 35,000; Full time

Job summary

A leading facilities management firm is seeking a Deputy Site Manager (Health & Safety Champion) in Milton Keynes. This role involves managing the delivery of facilities management services and acting as a primary contact for clients. The ideal candidate will have strong operational experience in soft services FM, excellent team management skills, and a proactive approach to health and safety. The salary for this position is £35,000, offering a unique opportunity to impact a key client account.

Qualifications

• Proven operational experience in soft services FM or large-space cleaning environments.
• Ability to analyse data and meet KPIs.
• Experience in colleague development and performance improvement.

Responsibilities

• Support delivery of facilities management services according to site service charter.
• Act as main point of contact between the customer and service providers.
• Carry out regular site inspections and support completion of risk assessments.

Skills

Operational experience in soft services FM

Team management

Commercial awareness

Problem-solving

Health & Safety compliance

Job description

Deputy Site Manager (Health & Safety Champion)

Salary: £35,000
Location: Milton Keynes, MK17 8EW
Contract Level: Level 2

About the Role

TCFM are seeking a Deputy Site Manager to support our soft services operation at a busy Distribution Centre. You will be responsible for supporting the effective delivery of FM services on-site, ensuring operational excellence and maintaining strong relationships with the customer.

If you are a Senior Site Supervisor looking to step into a position with a clear development pathway, please apply now.

Key Responsibilities

• Support the delivery of facilities management services in accordance with the site service charter, SLA and internal FM strategy.
• Support onsite FM projects as agreed with the Project Team.
• Act as a main point of contact between the customer and service providers day-to-day.
• Support with the monitoring and reporting on service level agreements and performance indicators.
• Help to ensure supply partners deliver consistent service and excellent customer interactions.
• Support with the tracking of financial performance, ensuring delivery within budget and service requirements.
• Support on continuous improvement initiatives to enhance service delivery.
• Support all compliance, audits and statutory obligations to maintain full legal status.
• Build and maintain strong customer relationships, ensuring expectations are met and exceeded.
• Support colleague relations in line with HR policy, promoting fairness and inclusion.
• Recruit, induct and train colleagues to ensure high standards and competence.
• Ensure adherence to Health & Safety and COSHH policies at all times.
• Respond to urgent issues or incidents swiftly and effectively.
• Provide positive management, coaching others to meet objectives and maintain standards.
• Share best practice, encourage collaboration and celebrate success within the team.
• Communicate effectively at all levels, adapting style to suit audience needs.
• Support change initiatives with resilience and a proactive mindset.

Health & Safety Champion

• Act as the local H&S lead on site, promoting a strong safety culture
• Carry out regular site inspections, safety walks, and observations
• Support completion and review of risk assessments, SOPs, and SSOW
• Ensure incidents, near misses, and hazards are reported promptly and accurately
• Support investigations by gathering facts, photos, statements, and evidence
• Track and follow up corrective actions to closure
• Support delivery and verification of H&S training and toolbox talks
• Challenge unsafe behaviours and reinforce safe working practices
• Act as the link between site teams and the central QHSE function
• Support audits, client visits, and compliance reviews

About You

We are looking for an experienced and strong supervisor / manager with a background in soft services FM.

Desired Experience

• Proven operational experience within soft services FM or large-space cleaning environments (distribution centres desirable).
• Keen commercial awareness with the ability to analyse data and meet KPIs.
• Experienced in team management, colleague development and performance improvement.
• Confident communicator with the ability to influence and build trusted relationships.
• Proactive approach to problem-solving, prioritisation and service excellence.
• Strong commitment to delivering a safe, clean and compliant environment.

About Us

About TCFM

TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK’s leading facilities management companies, working with clients across a wide range of sectors.

This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.