Deputy Site Manager

TC Facilities Management; England; On-site; GBP 35,000; Full time

Job summary

A leading facilities management company is seeking a Deputy Site Manager to oversee soft services operations at a busy Distribution Centre in Tilbury. The role involves ensuring excellent service delivery, managing compliance with health and safety standards, and developing strong relationships with customers. The ideal candidate will have operational experience in facilities management, team management skills, and a proactive approach to problem-solving. Competitive salary and opportunities for career development are offered.

Qualifications

• Proven operational experience within soft services FM or large-space cleaning environments.
• Keen commercial awareness with the ability to analyse data and meet KPIs.
• Experienced in team management and performance improvement.
• Strong commitment to delivering a safe, clean and compliant environment.

Responsibilities

• Support the delivery of facilities management services according to site service charter.
• Act as a main point of contact between the customer and service providers.
• Support with monitoring service level agreements and performance indicators.
• Promote a strong safety culture and oversee compliance with H&S policies.
• Build and maintain strong customer relationships, ensuring expectations are met.

Skills

Operational experience in soft services FM

Team management

Confident communication

Problem-solving

Commercial awareness

Job description

About The Role

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Deputy Site Manager (Health & Safety Champion)

Salary: £35,000
Location: Tilbury, RM18 7AN
Contract Level: Level 2

TCFM are seeking a Deputy Site Manager to support our soft services operation at a busy Distribution Centre. You will be responsible for supporting the effective delivery of FM services on-site, ensuring operational excellence and maintaining strong relationships with the customer.

If you are a Senior Site Supervisor looking to step into a position with a clear development pathway, please apply now.

Key Responsibilities

• Support the delivery of facilities management services in accordance with the site service charter, SLA and internal FM strategy.
• Support onsite FM projects as agreed with the Project Team.
• Act as a main point of contact between the customer and service providers day-to-day.
• Support with the monitoring and reporting on service level agreements and performance indicators.
• Help to ensure supply partners deliver consistent service and excellent customer interactions.
• Support with the tracking of financial performance, ensuring delivery within budget and service requirements.
• Support on continuous improvement initiatives to enhance service delivery.
• Support all compliance, audits and statutory obligations to maintain full legal status.
• Build and maintain strong customer relationships, ensuring expectations are met and exceeded.
• Support colleague relations in line with HR policy, promoting fairness and inclusion.
• Recruit, induct and train colleagues to ensure high standards and competence.
• Ensure adherence to Health & Safety and COSHH policies at all times.
• Respond to urgent issues or incidents swiftly and effectively.
• Provide positive management, coaching others to meet objectives and maintain standards.
• Share best practice, encourage collaboration and celebrate success within the team.
• Communicate effectively at all levels, adapting style to suit audience needs.
• Support change initiatives with resilience and a proactive mindset.

Health & Safety Champion

• Act as the local H&S lead on site, promoting a strong safety culture
• Carry out regular site inspections, safety walks, and observations
• Support completion and review of risk assessments, SOPs, and SSOW
• Ensure incidents, near misses, and hazards are reported promptly and accurately
• Support investigations by gathering facts, photos, statements, and evidence
• Track and follow up corrective actions to closure
• Support delivery and verification of H&S training and toolbox talks
• Challenge unsafe behaviours and reinforce safe working practices
• Act as the link between site teams and the central QHSE function
• Support audits, client visits, and compliance reviews

About You

We are looking for an experienced and strong supervisor / manager with a background in soft services FM.

You will ideally bring:

• Proven operational experience within soft services FM or large-space cleaning environments (distribution centres desirable).
• Keen commercial awareness with the ability to analyse data and meet KPIs.
• Experienced in team management, colleague development and performance improvement.
• Confident communicator with the ability to influence and build trusted relationships.
• Proactive approach to problem-solving, prioritisation and service excellence.
• Strong commitment to delivering a safe, clean and compliant environment.

About Us

About TCFM

TCFM has been delivering high-quality cleaning and FM services for over 60 years. From our humble beginnings, we have grown into one of the UK's leading facilities management companies, working with clients across a wide range of sectors.

This is a role where you can make a real impact on one of our most important accounts, using your operational expertise and data insight to drive performance and deliver exceptional results.