Deputy Service Manager | York and Scarborough Teaching Hospitals NHS Foundation Trust

York Teaching Hospital NHS Foundation Trust; York and North Yorkshire; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare organization in York is seeking a Deputy Service Manager in General Surgery to offer administrative and operational support. The ideal candidate will manage staff, coordinate clinical activities, and enhance patient care. Opportunities for progression are available, as well as a supportive environment for team collaboration. This position requires strong organizational and problem-solving skills and is fundamental in ensuring effective surgical operations.

Benefits

Access to NHS Pension Scheme

Generous leave package

Relocation package up to £18k

Employee Assistance Programme

Learning and development opportunities

Discount schemes

Qualifications

• Experience in administrative support within a healthcare or surgical environment.
• Strong organizational skills and ability to manage various tasks.
• Excellent communication skills for interacting with clinical teams.

Responsibilities

• Provide operational support to the surgical department.
• Coordinate senior clinician rotas and clinic planning.
• Manage efficiency of patient pathways and operational tasks.

Skills

Problem solving

Staff management

Administrative support

Job description

We have an exciting opportunity in our Surgery Care Group to recruit a Deputy Service Manager in General Surgery, specifically Colorectal and Upper GI. The department is looking for an enthusiastic and well‑organised individual with an eye for problem solving. The successful candidate will offer administrative and operational support to the department, working closely with the clinical team to ensure we provide a high‑quality service to patients.

This post offers excellent opportunities for progression, alongside the opportunity to experience and understand how a surgical department functions. Here in General Surgery we are a close‑knit and friendly team looking to appoint a candidate who enjoys building relationships and improving patient care.

The post is based at York Hospital; however, it may be necessary to occasionally work at other Trust sites.

We look forward to receiving your application!

Tasks will include, but are not limited to; admin support, staff management and ensuring the efficiency of RTT and cancer pathways. This may include contacting and booking specific patients, tracking next steps and patients’ likely pathways through the department and working with clinicians/all staff groups to overcome challenges.

In addition, you will be responsible for co‑ordinating the Consultant and Specialist rota and for keeping this up to date with leave requests. You will also assist with the planning of clinics, theatre lists and ensuring effective use of clinical sessions.

You will be required to liaise regularly with Senior Managers in the Care Group, as well as numerous clinicians in the department. You will deputise for the Service Manager where necessary.

The role is fast‑paced, varied and ideal for anyone who enjoys working in a team.

Trust Information Pack: https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• Generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider.

For further information on the fantastic range of benefits we offer, please visit the Trust’s dedicated Staff Benefits pages.

A full description of the role is available in the attachment.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

This advert closes on Thursday 20 Nov 2025